Energy Efficiency Programs Specialist

Jobtailor; Berlin (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

Eversource is seeking a qualified professional to support Connecticut residential energy efficiency programs, engaging with customers and contractors to verify eligibility and ensure accurate processing of applications and invoices.

The role requires strong communication, teamwork, and multitasking abilities, with travel across MA/CT/NH as needed and in-office presence 3+ days per week.

Qualifications

• Associate degree in business, marketing or related field.
• 5–6 years of related experience required.
• Strong written and oral communication skills.
• Proficient in Microsoft Office applications.
• Experience with Salesforce and PowerClerk preferred.
• Ability to travel across MA/CT/NH as necessary.
• Must be available for in-office work 3+ days weekly.

Responsibilities

• Support implementation of CT residential energy efficiency programs, including State and federally funded offerings.
• Interact directly with customers and contractors regarding program eligibility and participation requirements.
• Manage customer call activity, internet activity, and tracking-system lead processing.
• Support reporting and rebate processing.
• Collaborate with Wise Use team administrators on inquiries, application processing, and process improvements.
• Resolve customer inquiries from the internal customer care team.
• Process customer applications and invoices.
• Review and process residential energy efficiency program invoices according to payment rules and metrics.
• Use company systems to verify customer and project data and establish appropriate energy efficiency solutions.
• Analyze customer income for program qualification.
• Support Energy Efficiency Consultants, Supervisors, and Manager with program implementation and tracking assignments.
• Represent Eversource professionally in written and verbal communications with customers, contractors, and internal stakeholders.

Skills

Strong Written Communication

Strong Oral Communication

Multitasking Ability

Team Player

Self-Starter

Education

Associate Degree in Business

Associate Degree in Marketing

Tools

Salesforce

PowerClerk

Microsoft Office

Job description

Eversource is seeking a qualified professional to support Connecticut residential energy efficiency programs, engaging with customers and contractors to verify eligibility and ensure accurate processing of applications and invoices.

The role requires strong communication, teamwork, and multitasking abilities, with travel across MA/CT/NH as needed and in-office presence 3+ days per week.