Administrator, Energy Efficiency Programs

Jobtailor; Berlin (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

Eversource is seeking a qualified professional to support Connecticut residential energy efficiency programs, engaging with customers and contractors to verify eligibility and ensure accurate processing of applications and invoices.

The role requires strong communication, teamwork, and multitasking abilities, with travel across MA/CT/NH as needed and in-office presence 3+ days per week.

Qualifications

• Associate degree in business, marketing or related field.
• 5–6 years of related experience required.
• Strong written and oral communication skills.
• Proficient in Microsoft Office applications.
• Experience with Salesforce and PowerClerk preferred.
• Ability to travel across MA/CT/NH as necessary.
• Must be available for in-office work 3+ days weekly.

Responsibilities

• Support implementation of CT residential energy efficiency programs, including State and federally funded offerings.
• Interact directly with customers and contractors regarding program eligibility and participation requirements.
• Manage customer call activity, internet activity, and tracking-system lead processing.
• Support reporting and rebate processing.
• Collaborate with Wise Use team administrators on inquiries, application processing, and process improvements.
• Resolve customer inquiries from the internal customer care team.
• Process customer applications and invoices.
• Review and process residential energy efficiency program invoices according to payment rules and metrics.
• Use company systems to verify customer and project data and establish appropriate energy efficiency solutions.
• Analyze customer income for program qualification.
• Support Energy Efficiency Consultants, Supervisors, and Manager with program implementation and tracking assignments.
• Represent Eversource professionally in written and verbal communications with customers, contractors, and internal stakeholders.

Skills

Strong Written Communication

Strong Oral Communication

Multitasking Ability

Team Player

Self-Starter

Education

Associate Degree in Business

Associate Degree in Marketing

Tools

Salesforce

PowerClerk

Microsoft Office

Job description

• Support implementation of Connecticut residential energy efficiency programs, including State and federally funded offerings
• Interact directly with customers and contractors regarding program eligibility and participation requirements
• Manage customer call activity, internet activity, and tracking-system lead processing
• Support reporting and rebate processing
• Collaborate with Wise Use team administrators on inquiries, application processing, and process improvements
• Resolve customer inquiries from the internal customer care team
• Process customer applications and invoices
• Review and process residential energy efficiency program invoices according to payment rules and metrics
• Use company systems to verify customer and project data and establish appropriate energy efficiency solutions
• Analyze customer income for program qualification
• Support Energy Efficiency Consultants, Supervisors, and Manager with program implementation and tracking assignments
• Represent Eversource professionally in written and verbal communications with customers, contractors, and internal stakeholders

Requirements

• Associate degree in business, marketing, or another relevant field
• Five (5)–six (6) years of related experience required
• Strong written and oral communication skills
• Strong working knowledge of Microsoft Office applications
• Experience with Salesforce and Clean Power Research PowerClerk preferred
• Ability to review technical and detailed program information and communicate it to customers and third-party contractors
• Ability to work as a team player and self-starter
• Demonstrated multitasking ability and strong prioritization
• Flexibility to change
• Must be available for emergency restoration assignments as required
• Must be available to travel between MA/CT/NH as necessary
• Must be able to work at least three days in the office, including Tuesdays and Wednesdays, and up to five days in the office if needed
• Eversource will not offer immigration-related sponsorship; applicants requiring visa sponsorship to start employment will not be considered

Core Competencies

Demonstrates expertise in managing residential energy efficiency programs, including customer interaction, application processing, and reporting. Proficient in utilizing Microsoft Office, Salesforce, and Clean Power Research PowerClerk to support program implementation and customer inquiries.

Highest-signal resume keywords

• Residential Energy Efficiency Program Management
• Customer Interaction and Communication
• Microsoft Office Proficiency
• Salesforce Experience
• Application Processing and Reporting

ATS Optimization Keywords

Hard Skills

• Program Implementation
• Data Verification
• Invoice Processing
• Customer Income Analysis
• Lead Processing

Soft Skills

• Strong Written Communication
• Strong Oral Communication
• Multitasking Ability
• Team Player
• Self-Starter

Certifications & Qualifications

• Associate Degree in Business
• Associate Degree in Marketing

Industry Keywords

• Energy Efficiency Programs
• Customer Care
• Program Eligibility
• Rebate Processing
• Process Improvements

Tools & Technologies

• Salesforce
• Clean Power Research PowerClerk
• Microsoft Office