Administrator, Energy Efficiency Programs (SW) Hybrid Schedule

Eversource Energy; Berlin, Northern (CT, KY); Hybrid; USD 67,000 - 74,000; Full time

Benefits offered by this job

Hybrid Schedule

Travel between MA/CT/NH as needed

Emergency restoration assignments

Job summary

Eversource Energy in Berlin, CT is seeking an Administrator to support Connecticut’s residential energy efficiency programs. You will handle customer interactions, process applications and invoices, and assist with reporting and rebates for statewide offerings.

Ideal candidates have an associate degree and 5–6 years of related experience, with proficiency in Salesforce, PowerClerk, and MS Office. Hybrid work setup and occasional travel may be required.

Qualifications

• Associates degree in business, marketing or other relevant degree.
• 5–6 years of related experience.
• Experience with Salesforce and PowerClerk preferred.
• Strong written and verbal communication and MS Office skills.
• Ability to review program information and explain to customers and contractors.

Responsibilities

• Works with customers and contractors to provide accurate energy efficiency program information and eligibility guidance.
• Process customer applications and invoices for state and federal offerings.
• Support reporting and rebate processing for residential programs.
• Collaborate with internal teams to improve processes and customer experiences.
• Travel between MA/CT/NH as necessary and work a hybrid schedule.

Skills

Team player

Multi-tasking

Prioritization

Strong communication

Education

Associates degree in business, marketing or other relevant degree

Tools

Salesforce

PowerClerk

Microsoft Office

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Our Team:

We have an amazing opportunity to join our Energy Efficiency Team. The Administrator role supports program implementation through direct interaction with customers interested in Connecticut’s residential energy efficiency services. Performs administrative tasks directly related to the daily implementation and support of residential energy efficiency programs, including State and federally funded offerings.

Responsible for managing customer interactions including call activity, internet activity and tracking system lead processing for residential customers. This role will support reporting and rebate processing for residential energy efficiency programs. Administrative support may be provided to other areas of Energy Efficiency.

The role is based in Berlin, CT

Essential Functions:

• Works directly with customers and contractors to provide accurate energy efficiency program information and guidance regarding program eligibility and participation requirements of various programs.

• Collaborates with internal Wise Use team administrators on customer inquiries, application processing, and process improvements for seamless program participation.

• Resolves customer inquiries coming in from the internal customer care team to ensure proper application processing, mailing applications, and following up with customers requiring additional assistance applying for our programs.

• Assists with processing customer applications and invoices for State and federally funded offerings.

• Reviews and processes invoices for the residential portfolio of energy efficiency programs adhering to payment processing rules and metrics.

• Utilizes various company systems to verify customer data and project information to establish customers and projects for appropriate energy efficiency solutions.

• Represents Eversource in a professional manner through effective written and verbal communication with customers, contractors, and internal stakeholders.

• Analyze customer income to qualify them for various programs.

• Supports Energy Efficiency Consultants, Supervisors, and Manager with various assignments related to program implementation and tracking.

(Technical Knowledge/Skill/Education/Licenses/Certifications)

Technical Knowledge/skills:

• Works well as a team player, a self-starter, demonstrated multi-tasking ability, strong sense of prioritization.

• Flexibility to change.

• Strong written and oral communication skills are critical to effectively fulfill the role of this position.

• Experience with Salesforce and Clean Power Research PowerClerk preferred.

• Strong working knowledge of Microsoft Office applications.

• Ability to review general technical and detailed program information and communicate to customers and third-party contractors.

Education:

• Associates degree in business, marketing or other relevant degree

Experience:

• Five (5) - six (6) years related experience required

Licenses & Certifications:

• None

Working Conditions:

• Must be available to work emergency restoration assignment as required.

• Must be available to travel between MA/CT/NH as necessary.

• HYBRID Schedule: Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to workat least three days in the office, includingTuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to workup to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$66,740.00-$74,160.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor