Energy Efficiency Programs Lead

Puget Sound Energy; Bothell (WA); On-site; USD 80,000 - 116,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program (EAP)

Flexible spending accounts

Job summary

Puget Sound Energy (PSE) is seeking an EES Program Coordinator to join the Customer Energy Management & Renewables team in Washington. You will coordinate program activities, manage budgets, prepare materials, and support cross-functional stakeholders to drive successful delivery of commercial energy efficiency programs.

The ideal candidate has experience in program coordination, communications campaigns, and an aptitude for data and process improvements, with strong customer service and meeting

Qualifications

• 3 years of experience with program coordinator and/or management, planning & budgeting responsibility.
• 2 years of experience in planning with some budgeting responsibilities.
• Experience in communications campaign.
• Experience identifying and implementing process improvement efforts.
• Excellent written and oral communication skills including presentation and analytical skills.
• Experience providing an excellent customer service experience.
• Ability to coordinate and facilitate meetings including set-up and day-of logistics.
• Intermediate skill level in Microsoft Suite including Microsoft Word, Excel and PowerPoint.
• Strong attention to detail and quality assurance.

Responsibilities

• Ability to manage a project and provide regular updates and reports on progress; communicate changes to ensure completion of projects on time and within budget.
• Develop and revise materials in support of program activities such as presentations, trainings, reports, marketing collateral, statements of works, etc.
• Coordinate team activities with vendors and internal stakeholders meet program goals and objectives as defined by Product/Program Managers and/or Market Manager.
• Proactively communicates with internal and external stakeholders on integration opportunities, program impacts, and necessary trainings.
• Identify opportunities to evaluate program data trends and report insights, collect and synthesize data from multiple sources to support decision making.
• Identify and support execution of process improvement initiatives and quality control processes.
• Monitors customer satisfaction survey scores and comments, identifies action items to improve and successfully addresses or escalates customer complaints as necessary.
• Supports development of strategic marketing and outreach initiatives to help reach program goals.
• Manage program orientation process for internal and external stakeholders and oversee training for program implementers and/or contractors.
• Conduct market research and support development of business cases, strategic planning, and potential pilot initiatives.
• Performs other duties as assigned.

Skills

Program coordination

Budget management

Communications campaign

Process improvement

Excellent communication

Customer service

Meeting coordination

MS Office

Detail orientation

Tools

SAP

Tableau

Job description

Puget Sound Energy (PSE) is seeking an EES Program Coordinator to join the Customer Energy Management & Renewables team in Washington. You will coordinate program activities, manage budgets, prepare materials, and support cross-functional stakeholders to drive successful delivery of commercial energy efficiency programs.

The ideal candidate has experience in program coordination, communications campaigns, and an aptitude for data and process improvements, with strong customer service and meeting