EES Program Coordinator

Puget Sound Energy; Bothell (WA); On-site; USD 80,000 - 116,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program (EAP)

Flexible spending accounts

Job summary

Puget Sound Energy (PSE) is seeking an EES Program Coordinator to join the Customer Energy Management & Renewables team in Washington. You will coordinate program activities, manage budgets, prepare materials, and support cross-functional stakeholders to drive successful delivery of commercial energy efficiency programs.

The ideal candidate has experience in program coordination, communications campaigns, and an aptitude for data and process improvements, with strong customer service and meeting

Qualifications

• 3 years of experience with program coordinator and/or management, planning & budgeting responsibility.
• 2 years of experience in planning with some budgeting responsibilities.
• Experience in communications campaign.
• Experience identifying and implementing process improvement efforts.
• Excellent written and oral communication skills including presentation and analytical skills.
• Experience providing an excellent customer service experience.
• Ability to coordinate and facilitate meetings including set-up and day-of logistics.
• Intermediate skill level in Microsoft Suite including Microsoft Word, Excel and PowerPoint.
• Strong attention to detail and quality assurance.

Responsibilities

• Ability to manage a project and provide regular updates and reports on progress; communicate changes to ensure completion of projects on time and within budget.
• Develop and revise materials in support of program activities such as presentations, trainings, reports, marketing collateral, statements of works, etc.
• Coordinate team activities with vendors and internal stakeholders meet program goals and objectives as defined by Product/Program Managers and/or Market Manager.
• Proactively communicates with internal and external stakeholders on integration opportunities, program impacts, and necessary trainings.
• Identify opportunities to evaluate program data trends and report insights, collect and synthesize data from multiple sources to support decision making.
• Identify and support execution of process improvement initiatives and quality control processes.
• Monitors customer satisfaction survey scores and comments, identifies action items to improve and successfully addresses or escalates customer complaints as necessary.
• Supports development of strategic marketing and outreach initiatives to help reach program goals.
• Manage program orientation process for internal and external stakeholders and oversee training for program implementers and/or contractors.
• Conduct market research and support development of business cases, strategic planning, and potential pilot initiatives.
• Performs other duties as assigned.

Skills

Program coordination

Budget management

Communications campaign

Process improvement

Excellent communication

Customer service

Meeting coordination

MS Office

Detail orientation

Tools

SAP

Tableau

Job description

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE'sCustomer Energy Mgmt & Renewablesteam is looking for qualified candidates to fill anopenEES Program Coordinatorposition!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

As an integral member of PSE's Customer Energy Management group and the Commercial Rebates and Decarb team, you will coordinates operational activities associated with the successful execution of PSE customer programs, products, or services (programs) with moderate technical complexity, budget, and scope. Is responsible for successful execution of program activities including all necessary communications and training, budget tracking, stakeholder management, and customer service needs. Identifies areas of improvement in the program and/or related processes and produces solutions. Co-develops and coordinates project plans and schedules that drive results through hands-on project management. Demonstrates a desire and ability to successfully collaborate with cross-functional teams.

The ideal candidate for this position will have an understanding and/or experience with efficient products and technologies, understanding of commercial customer needs, adept at researching new ideas for commercial customer efficiency products, delivery methods for our hardest to reach commercial customers, and proactively seeks out solutions.

All PSE employees are expected to uphold the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities and promote and support a culture of total safety. Additionally, employees need to demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. All duties are to be performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Ability to manage a project and provide regular updates and reports on progress; communicate changes to ensure completion of projects on time and within budget.
• Develop and revise materials in support of program activities such as presentations, trainings, reports, marketing collateral, statements of works, etc.
• Coordinate team activities with vendors and internal stakeholders meet program goals and objectives as defined by Product/Program Managers and/or Market Manager.
• Proactively communicates with internal and external stakeholders on integration opportunities, program impacts, and necessary trainings.
• Identify opportunities to evaluate program data trends and report insights, collect and synthesize data from multiple sources to support decision making.
• Identify and support execution of process improvement initiatives and quality control processes.
• Monitors customer satisfaction survey scores and comments, identifies action items to improve and successfully addresses or escalates customer complaints as necessary.
• Supports development of strategic marketing and outreach initiatives to help reach program goals.
• Manage program orientation process for internal and external stakeholders and oversee training for program implementers and/or contractors.
• Conduct market research and support development of business cases, strategic planning, and potential pilot initiatives.
• Performs other duties as assigned.

Minimum Qualifications

• 3 years of experience with program coordinator and/or management, planning & budgetary responsibility.
• 2 years of experience in planning with some budgeting responsibilities.
• Experience in communications campaign.
• Experience identifying and implementing process improvement efforts.
• Excellent written and oral communication skills including presentation and analytical skills.
• Experience providing an excellent customer service experience.
• Ability to coordinate and facilitate meetings including set-up and day-of logistics.
• Intermediate skill level in Microsoft Suite including Microsoft Word, Excel and PowerPoint.
• Strong attention to detail and quality assurance.

Desired Qualifications

• Experience working in SAP.
• Demonstrated ability to develop and deliver training to internal and external partners.
• Comfortable with public speaking and communicating to an audience.
• Experience working with Tableau or other data visualization software.
• Experience coordinating and/or managing both external and internal vendors and stakeholders including trade organizations and community outreach.
• Knowledge of energy markets and experience in the utility industry.
• Desire to work in team environment.

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is$80,200.00-$115,800.00, and this position is eligible for annual goals based incentive bonuses.

• Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance.
• There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP).
• For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan.
• Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at [e-mail] or 425-462-3017.