Energy Efficiency Program Coordinator

ETHOS - Talent & Advisory; Boston (MA); On-site; USD 42,000 - 58,000; Full time

Job summary

ETHOS - Talent & Advisory in Boston is seeking a detail‑ oriented Rebate Processing Coordinator to support energy efficiency programs. You will review incentive claims, manage the rebate queue, request missing documents, and enter data in our pro­prietary systems.

This role requires strong time management, proficiency with Outlook, Word and Excel, and the ability to work independently while balancing multiple priorities.

Qualifications

• High school diploma is required.
• 1+ year of administrative, data entry, or similar experience.
• Working knowledge of Outlook, Word, and Excel.
• Basic experience with database systems.

Responsibilities

• Review incentive claims, supporting documents, and sales data to confirm program requirements are met.
• Manage the rebate application queue so claims move through on time.
• Work directly with program participants to request missing documentation and answer program questions.
• Respond promptly to program emails and phone calls, escalating unresolved issues as needed.
• Enter and maintain claim data in proprietary online platforms and tracking systems.
• Format Excel spreadsheets and upload data to the program platform.
• Partner with the program manager on updates to processing guidelines.
• Share progress through team meetings and regular status updates.
• Identify and implement process improvements that increase speed and accuracy.

Skills

Attention to detail

Time management

Organization

Self-motivation

Communication

Education

High school diploma

Tools

Outlook

Word

Excel

Database systems

Job description

Join a growing, mission driven team that helps utilities, governments, and institutions deliver large scale energy, carbon, and water savings. Our client has spent three decades building proven, performance based efficiency programs across North America, and they are adding a Rebate Processing Coordinator to their Energy Efficiency Programs team. If you are detail focused, enjoy helping people, and want your work to contribute directly to reducing greenhouse gas emissions, this role is a great fit.

What You Will Do

• Review incentive claims, supporting documents, and sales data to confirm program requirements are met
• Manage the rebate application queue so claims move through on time
• Work directly with program participants to request missing documentation and answer program questions
• Respond promptly to program emails and phone calls, escalating unresolved issues as needed
• Enter and maintain claim data in proprietary online platforms and tracking systems
• Format Excel spreadsheets and upload data to the program platform
• Partner with the program manager on updates to processing guidelines
• Share progress through team meetings and regular status updates
• Identify and implement process improvements that increase speed and accuracy

Required

• High school diploma
• 1+ year of administrative, data entry, or similar experience
• Working knowledge of Outlook, Word, and Excel
• Basic experience with database systems
• Strong attention to detail, time management, and organizational skills
• Ability to work independently and balance competing priorities with minimal guidance

Preferred

• Claims processing or similar experience
• Familiarity with energy efficiency or utility rebate programs