Energy Efficiency Insights Intern

Xcel Energy Services Inc; Minneapolis (MN); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Pension

401(k) plan

Paid time off

Holidays

Job summary

Xcel Energy is seeking an intern to join our Mass Market Energy Efficiency team. This role focuses on insights and research to support energy efficiency programs, helping customers understand and manage their energy usage while upgrading homes to be more efficient.

Typical duties include evaluating program surveys with our customer insights team, reviewing customer inquiries for feedback, benchmarking industry research, and updating cross‑functional materials based on findings.

Qualifications

• Current student, Junior or higher.
• Enrolled in an accredited college or university and pursuing a degree in Business, Economics, Psychology, Environmental Studies, Business Analytics, Sociology, or related studies.
• Able to work full-time during the summer (up to 40 hours a week)/ part time during the school year (up to 20 hours a week) and commuting to the designated work location in-person, per our hybrid work policy.

Responsibilities

• Work with our customer insights team to evaluate our program surveys.
• Evaluate customer inquiry inboxes to derive insights and feedback.
• Industry benchmarking, evaluating industry research, attending and reporting on webinars.
• Work cross-functionally with project managers and customer care agents to update customer support materials based on research on insights.
• Administrative duties as assigned - accruals, SF uploads, prescriptive rebate support.

Job description

Xcel Energy is seeking an intern to join our Mass Market Energy Efficiency team. This role focuses on insights and research to support energy efficiency programs, helping customers understand and manage their energy usage while upgrading homes to be more efficient.

Typical duties include evaluating program surveys with our customer insights team, reviewing customer inquiries for feedback, benchmarking industry research, and updating cross‑functional materials based on findings.