Energy Services Customer Advisor - High-Volume Support

Village Variety; Goffstown, Northern (NH, KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Medical Insurance

Dental Insurance

Vision Insurance

401K Retirement Plan

Paid Time Off

Life Insurance

Disability Insurance

Critical Illness Insurance

Accident Insurance

Job summary

Haffner's is seeking a Customer Service Representative in Goffstown, NH to deliver outstanding support for heating, propane, and energy customers. This role emphasizes responsive communication and issue resolution in a fast-paced environment.

You will handle calls, emails, and lobby visits, document interactions, and contribute to a high-volume operation while upholding our commitment to safety and customer satisfaction.

Qualifications

• Minimum of 3 years of customer service experience, preferably in a call center.
• Minimum of 1 year experience in the Heating and Energy sector.

Responsibilities

• Provide outstanding, positive customer service to Haffner’s customers via telephone, email, and lobby visits.
• Answer initial and follow up calls from customers who have delivery, service, and technical support issues, with the ability to take full ownership of the issue from start to finish.
• Responds to inquiries by utilizing approved scripting and established SOPs to research and clarify desired information. Provides follow up when escalation or alternative solutions are required.
• Develop new business opportunities with existing customers by promoting company products and services.
• Maintains required documentation for new and existing customers.
• Input data/call documentation/notes into the company computer platform (i.e. Cargas) at the time of the interaction to keep each customer record updated.
• The ability to deal with the demand of fast paced and high-volume operation.
• Adheres to schedules and work time availability guidelines set forth by management.
• Supports Finance Department by making accounts receivable calls and processing statements.
• Performs other related duties, or duties that maximize the individual’s knowledge and contributions, at the discretion of the Customer Service Manager and Customer Service Site/Team Lead.

Skills

Customer service

Call center

Energy sector knowledge

MS Excel

MS Outlook

MS PowerPoint

MS Word

Communication

Multitasking

Conflict resolution

Tools

Cargas

Job description

Haffner's is seeking a Customer Service Representative in Goffstown, NH to deliver outstanding support for heating, propane, and energy customers. This role emphasizes responsive communication and issue resolution in a fast-paced environment.

You will handle calls, emails, and lobby visits, document interactions, and contribute to a high-volume operation while upholding our commitment to safety and customer satisfaction.