Energy Customer Care Associate - 24/7 Support Paid Training

National Grid; City of Syracuse (NY); Hybrid; USD 31,000 - 33,000; Full time

Job summary

National Grid in Syracuse, NY is seeking an entry-level Customer Contact Center Representative to join a fast-paced, unionized environment. The role offers a starting wage of $22.46 per hour with raises to $23.72 after six months, plus a nightly/weekend shift differential.

Training is full-time and paid; post-training shifts may include evenings and weekends. The position is not fully remote and requires in-person work with hybrid opportunities after competency is demonstrated.

Qualifications

• Customer service experience preferred.
• Must have a High School Diploma or GED; some college preferred.
• Ability to multitask between multiple system applications.
• Strong interpersonal verbal and written skills; multilingual candidates preferred.

Responsibilities

• Handle customer inquiries and resolve account issues.
• Update customer account information and apply payments as needed.
• Assist customers with starting and stopping service and scheduling field orders.
• Address billing issues and provide product information and referrals as needed.
• Work shifts including weekends/holidays; training is full-time and paid.

Skills

Customer Service

Multitasking

Communication

Bilingual

Education

High School Diploma or GED

Job description

National Grid in Syracuse, NY is seeking an entry-level Customer Contact Center Representative to join a fast-paced, unionized environment. The role offers a starting wage of $22.46 per hour with raises to $23.72 after six months, plus a nightly/weekend shift differential.

Training is full-time and paid; post-training shifts may include evenings and weekends. The position is not fully remote and requires in-person work with hybrid opportunities after competency is demonstrated.