Consumer Representative A (Commercial Connections)

National Grid; United States; Remote; USD 46,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Life insurance

401(k) plan

Vacation

Tuition assistance

Job summary

National Grid is seeking a Consumer Representative A (Commercial Connections) to manage customer applications for new and upgraded electric service from a remote location. The role involves handling inquiries, coordinating tariff forms, and ensuring end-to-end service delivery with a focus on timeliness and accuracy.

The position offers an hourly wage of $40.62 and a benefits package including medical, dental, life insurance, a 401(k), vacation, and tuition assistance, among others, with visa

Qualifications

• Diploma or related discipline; or at least 2 years of experience in customer support roles preferred.
• High School Diploma or equivalent required.
• Knowledge of polyphase electrical theory; testing may be used to verify this knowledge.
• Excellent written and verbal communication, able to communicate with groups.

Responsibilities

• Act as the primary point of contact for assigned customer requests.
• Respond timely to customers, trade allies and business units to resolve issues and fulfill orders.
• Monitor and maintain work queues; review customer documentation for completeness.
• Determine tariff rules for rates and CIAC estimates; prepare reconciliations.
• Coordinate and deliver service agreements, tariff forms and related quotations/invoices.
• Communicate project expectations, submittal requirements, easement requirements and timelines.
• Comply with Company policies and procedures.

Skills

Electrical theory knowledge

Customer support

Communication

Time management

Education

Diploma

High School Diploma

Job description

Remote

About us

We are presently seeking a Consumer Representative A (Commercial Connections) in Albany, NY. In addition to a starting wage of $40.62 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. Under general supervision in the Electric Connections department, to develop knowledge of, become familiar with, and assist in: the fulfilment of customer applications for new and upgraded electric service requests, general inquiries and special service requests in accordance with the Company’s tariff, the active management of customer requests throughout the Company’s end-to-end electric service delivery process in a manner that will need or exceed customer expectations.

Job Responsibilities

• Act as the customer or trade ally’s primary point of contact for assigned customer requests


• Respond timely and effectively to customers, trade allies and other business units to resolve issues and ensure actions and orders are fulfilled and delivered against service level agreements


• Actively monitor and maintain work queues and review customer documentation for completeness, in accordance with Company and Department policies, procedures and service level agreements


• Determine applicable tariff rules for assessing customer rates and cost responsibility; prepare flat rate Contribution in Aid of Construction(“CIAC”) estimates and reconciliations


• Coordinate and deliver electric service request agreements, tariff forms and associated non-utility billing estimate quotations and reconciliation invoices


• Effectively communicate Company expectations, included but not limited to customer submittal requirements, easement requirements, construction payment responsibilities and estimated design, engineering and construction schedule timeframes


• Comply with all Company, Function, and Departmental Policies and Procedures

Job Qualifications

• Diploma or other related discipline; or at least 2 years of experience in customer support role (electrical distribution customer, design, project management construction roles preferred)


• High School Diploma or equivalent required


• Acceptable working knowledge of elements of polyphase electrical theory. The Company may require that the applicant demonstrate (via testing) that the employee does, in fact, possess the required level of knowledge


• Ability to effectively communicate in writing and verbally below groups


• Must maintain strong organizational skills and ability to track and maintain multiple tasks, determine priorities, follow procedures, and meet deadlines


• Ability to take personal responsibility for correcting problems promptly


• May be required to provide and use personal transportation subject to reimbursement on a milage basis, in which case the employee will be required to furnish evidence of automobile insurance coverage deemed satisfactory by the Company, and meet all Company requirements for driving at work.

Hourly Rate: $40.62

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.