Energy Compliance Client Success Manager

Buoyant; Massachusetts; On-site; USD 55,000 - 75,300; Full time

Benefits offered by this job

Three weeks paid vacation

401(k) employer match

Medical, dental and vision coverage

Parental leave

Commuter benefits

Job summary

Resource Innovations is seeking a Client Success Manager (Compliance) in Boston, MA to lead client relationships, manage compliance-focused programs, analyze data for trends and risks, and present actionable recommendations to clients and stakeholders.

The role emphasizes coordinating multiple initiatives, improving processes, and delivering exceptional client service in a sustainability-driven energy transformation firm.

Qualifications

• 3+ years of experience in client success, account management, project management, program management, consulting, or a related client-facing role.
• Experience managing project plans, tracking deliverables, and coordinating multiple stakeholders across concurrent initiatives.
• Experience analyzing business, operational, compliance, or program data to identify trends and develop actionable recommendations.
• Experience developing and delivering presentations to clients, leadership teams, and large stakeholder groups.
• Demonstrated ability to manage multiple priorities and deadlines while maintaining exceptional client service.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Responsibilities

• Serves as the primary client relationship lead for compliance initiatives, building trusted partnerships and ensuring client objectives are achieved.
• Reviews compliance dashboards, program data, and operational metrics to identify trends, risks, and opportunities for program improvement.
• Develops and manages project plans, tracks deliverables, and coordinates stakeholders to ensure initiatives and action items are completed on schedule.
• Presents compliance reviews, key findings, and strategic recommendations to clients and cross-functional stakeholders.
• Analyzes program performance data and compliance findings to recommend process improvements that enhance customer experience, operational efficiency, and program integrity.
• Balances multiple client priorities and facilitates collaboration across internal teams and external partners to drive successful program outcomes and continuous improvement.
• Other duties as assigned.

Skills

Client success

Project management

Data analysis

Presentation skills

Stakeholder management

Sustainability interest

Education

Bachelor's degree in Business

Tools

Power BI

Job description

Resource Innovations is seeking a Client Success Manager (Compliance) in Boston, MA to lead client relationships, manage compliance-focused programs, analyze data for trends and risks, and present actionable recommendations to clients and stakeholders.

The role emphasizes coordinating multiple initiatives, improving processes, and delivering exceptional client service in a sustainability-driven energy transformation firm.