Energy Audit Scheduling Coordinator

Rise Group Inc; Cranston (RI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health care benefits

Paid time off

401(k) retirement plan

ESOP

Life and AD&D insurance

Tuition reimbursement

Job summary

Rise Group Inc in Cranston, RI seeks an Administrative Assistant (Audit Scheduling) to handle clerical duties, greet visitors, answer calls, route messages, and support residential energy-efficiency professionals and customers.

You will schedule home energy audits, process requests, pre-screen eligibility, and maintain files and calendars. A two-year customer-facing background and proficiency with Word/Excel/Outlook are required.

Qualifications

• Minimum two years of experience in a customer-facing role in a high-volume office environment.
• Proficiency with Windows-based applications including Word, Excel and Outlook.
• Commitment to and enthusiasm for energy efficiency.
• Strong writing, verbal and organizational skills.
• Attentive to detail and able to learn and understand technical terms.
• Able to prioritize and process multiple tasks and meet deadlines.

Responsibilities

• Answer/route phone calls, postal mail, email and fax messages.
• Schedule home energy audits.
• Process requests, pre-screen customers to confirm program eligibility, create customer files, enter and update jobs in the database and online calendar.
• Verify eligibility and register customer requests with program administrators.
• Communicate with residential energy-efficiency specialists and customers regarding scheduling, invoicing or other issues as needed.
• Efficiently process customer and contractor requests and help resolve outstanding issues.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Teamwork

Detail-oriented

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Rise Group Inc in Cranston, RI seeks an Administrative Assistant (Audit Scheduling) to handle clerical duties, greet visitors, answer calls, route messages, and support residential energy-efficiency professionals and customers.

You will schedule home energy audits, process requests, pre-screen eligibility, and maintain files and calendars. A two-year customer-facing background and proficiency with Word/Excel/Outlook are required.