Energy Assistance Specialist

Lutheran Social Service of MN; Brainerd (MN); On-site; USD 33,000 - 46,000; Full time

Job summary

Lutheran Social Service MN is seeking an Energy Assistance Program Specialist to process client applications and provide in-person and remote support in Crow Wing County. The role emphasizes accuracy in data entry, knowledge of the eHEAT system, and strong customer service skills.

Ideal candidates have two years of customer service experience, proficiency in Word, Excel, Outlook, and Adobe, and the ability to work independently or as part of a team while maintaining professionalism in a

Qualifications

• Two years’ experience in customer service or in a fast-paced office environment.
• Proficient in Microsoft Office programs (Word, Excel, Outlook) and Adobe.
• Experience with scanning documents, or demonstrated ability to quickly learn new software.
• Organizational skills and an ability to handle multiple tasks.
• Strong attention to detail and ability to complete tasks accurately and thoroughly.
• Self-motivated, confident individual with the ability to work both independently and as part of a team.
• Strong communication skills, both verbal and written.

Responsibilities

• Assess client needs and gather information needed to determine program eligibility.
• Retrieve online applications submitted in the eHEAT system.
• Scan applications received at site locations.
• Complete accurate data entry, inputting household information and application data into the eHEAT system.
• Respond to heating emergencies within Department of Commerce timelines.
• Coordinate with energy vendors, place emergency guarantees and complete follow up activity.
• Answer client requests and questions via phone, email, and in person.
• Be knowledgeable of community resources; collaborate with staff and external sources of services.
• Attend and participate in meetings, conferences, and community outreach events as requested.
• Other duties as assigned.

Skills

Customer service

Microsoft Office

Adobe

Data entry

Organizational skills

Attention to detail

Communication skills

Teamwork

Education

High school or higher

Tools

eHEAT system

Job description

Lutheran Social Service MNis a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and reward employees. Consider joining us!

Energy Assistance Program (EAP) Specialistsprocess client applications; provide in-person client assistance, as well as community outreach; and are responsible for completing data entry in a fast-paced environment. EAP Specialists are responsible for following Energy Assistance Program guidelines, rules, and regulations. This position requires professionalism, accountability, and a willingness to work with a diverse population, along with a driving desire to make a difference in the lives of low-income families and individuals throughout Crow Wing County.

Job Requirements:

• Two years’ experience in customer service or in a fast-paced office environment
• Proficient in Microsoft Office programs (Word, Excel, Outlook) and Adobe
• Experience with scanning documents, or demonstrated ability to quickly learn new software
• Organizational skills and an ability to handle multiple tasks
• Strong attention to detail and ability to complete tasks accurately and thoroughly
• Self-motivated, confident individual with the ability to work both independently and as part of a team
• Strong communication skills, both verbal and written

Job Duties (Not all inclusive):

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks.

• Assess client needs and gather information needed to determine program eligibility
• Retrieve online applications submitted in eHEAT system
• Scan applications received at site locations.
• Complete accurate data entry-including inputting household information and application data (text-based and numerical) from documents into eHEAT system.
• Respond to heating emergencies within Department of Commerce timelines
• Coordinate with energy vendors, place emergency guarantees and complete follow up activity
• Answer client requests and questions via phone, email, and in person
• Be knowledgeable of community resources; collaborate with staff and external sources of services
• Attend and participate in meetings, conferences, and community outreach events as requested
• Other duties as assigned

Qualifications

Behaviors

Preferred

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Work-Life Balance

: Inspired to perform well by having ample time to pursue work and interests outside of work

Job Security

: Inspired to perform well by the knowledge that your job is safe

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Preferred

2 years:

• Two years’ experience in customer service or a fast-paced office
• Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe
• Experience scanning documents or ability to quickly learn new software
• Strong organizational skills and ability to handle multiple tasks
• Attention to detail and ability to complete tasks accurately and thoroughly
• Self-motivated individual able to work independently and as part of a team
• Strong verbal and written communication skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.