Energy Assistance Program Specialist

Minnesota Council of Nonprofits; Zumbrota (MN); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Competitive wages

403(b) with matching contributions

Employee Assistance Program

Professional development opportunities

Supportive work environment

Job summary

Minnesota Council of Nonprofits is seeking an Energy Assistance Processor to review and process Energy Assistance applications, ensuring accuracy and compliance with program requirements. The role maintains participant records in eHEAT, Laserfiche, and other systems while delivering helpful customer service to participants.

Position is seasonal, full-time (40 hours/week), Monday–Friday, 8am–4pm, with starting pay of $19.00 per hour.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience.
• Ability to pass a required background study.
• Strong attention to detail and accuracy when processing time-sensitive information and maintaining participant records.
• Strong organizational and time-management skills, including prioritizing competing demands, meeting deadlines, and staying focused in a fast-paced environment.
• Strong verbal and written communication with participants, vendors, contractors, and coworkers.
• Ability to work independently while collaborating with a team.
• Ability to maintain confidentiality per agency policies and privacy requirements.
• Experience with Laserfiche, Microsoft Office programs (Word, Excel, Outlook), and Adobe, or ability to quickly learn new software; ability to learn and use eHEAT.

Responsibilities

• Review and process Energy Assistance applications for completeness and accuracy.
• Maintain participant and application information in eHEAT, Laserfiche, and other required systems.
• Provide application assistance and customer service to participants.
• Support outreach activities and assist with A16 activities and referrals.
• Manage multiple tasks while maintaining participant confidentiality.

Skills

Attention to detail

Organizational skills

Time management

Verbal communication

Written communication

Independent work

Confidentiality

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Laserfiche

Microsoft Office (Word, Excel, Outlook)

Adobe

eHEAT

Job description

The Energy Assistance Processor reviews and processes Energy Assistance applications, ensuring applications are complete, accurate, and processed in accordance with program requirements. This position maintains accurate participant and application information in eHEAT, Laserfiche, and other required program systems while providing application assistance and customer service to participants. The position also provides administrative and program support, including processing program correspondence, supporting outreach activities, and assisting with A16 activities and referrals. This role requires strong attention to detail, organization, accuracy, and the ability to manage multiple tasks while maintaining participant confidentiality.

(Full Position Description will be shared with applicants selected for in-person interviews; to request full description, call 507-316-0610).

EAP is a seasonal program with applications processed from approximately September through May each year. Various factors will affect the actual end date, but position is expected to last no more than 6 months. Successful EAP Specialists may be asked to return for the following EAP season.

This temporary full-time position (40 hours per week) is Monday-Friday, 8am-4pm. Starting pay is $19.00 per hour.

Required Qualifications

• High school diploma or equivalent.
• Two years of experience in customer service or related field.
• Ability to pass a required background study, as defined by the position.
• Strong attention to detail and commitment to accuracy when processing time-sensitive information and maintaining participant records.
• Strong organizational and time-management skills, including the ability to prioritize competing demands, manage multiple tasks, meet deadlines, and remain focused in a fast-paced environment.
• Strong verbal and written communication skills, including the ability to ask questions, seek clarification, and communicate clearly with participants, vendors, contractors, and coworkers.
• Ability to work independently while also collaborating effectively with a team.
• Ability to maintain confidentiality and protect sensitive participant information in accordance with agency policies and applicable privacy requirements.
• Experience with Laserfiche, Microsoft Office programs (including Word, Excel, and Outlook), and Adobe, or demonstrated ability to quickly learn and effectively use new software and program systems.
• Ability to learn and accurately use eHEAT and other required Energy Assistance Program systems.

Preferred Qualifications

• Fluency in one or more languages other than English, especially Spanish or Somali

About Three Rivers Community Action

Join Three Rivers Community Action, a dynamic nonprofit organization established in 1966 by dedicated local citizens. Committed to enhancing lives across our service area, Three Rivers collaborates with community partners to provide warmth, transportation, food, housing, advocacy and education to individuals and families.

At Three Rivers, we seek collaborative solutions, lead with integrity, embrace diversity, inspire mutual trust, listen to community needs, respect the people we work with, and promote equity, empowerment and self-sufficiency.

We advocate ardently for our program participants at local, state, and federal levels, leveraging our extensive network of human service agencies to provide comprehensive support. Through these partnerships, we optimize resources to better serve families and communities, catalyzing meaningful change and fostering inclusivity.

We realize dreams of homeownership for people such as single parents, individuals with disabilities, and families. We enable seniors to age in place with vital services like home-delivered meals, transportation, and energy assistance. Through initiatives like Head Start, we ensure children are equipped for school success while supporting their families holistically. At every stage of life, Three Rivers strives to empower and uplift those we serve. Join us in making a difference, one life at a time.

Watch this 2-minute video that provides a snapshot of our programs, values, and a participant story that reflects the heart of what we do.

About the Benefits

Enjoy a comprehensive benefits package tailored to support your well-being and enrich your life:

• Competitive wages with opportunities for advancement
• Immediate eligibility for investment in our 403(b), with a generous automatic match (after 1 year of employment), aiding in building a stable financial future
• Access to our robust Employee Assistance Program, providing assistance and resources for both personal and professional challenges
• Training and professional development opportunities aimed at enhancing your skills and fostering career growth
• A supportive work environment that values lived experience, respects personal representation, teamwork, and recognizes individual contributions.

Experience these outstanding benefits, among others, as we actively support your development, well-being, and success.

Equal Opportunity Commitment

We are committed to fostering an inclusive workplace that values lived experience. We strongly encourage individuals from under-represented populations and those with relevant lived experiences to apply. We value diverse perspectives and backgrounds. Your unique experiences and perspectives are an asset to our team, and we welcome your application.

Three Rivers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation during the application process due to a disability, please contact Human Resources at [e-mail] or 507-316-0610.

Online application preferred: www.threeriverscap.org/careers. However, a paper application form may be requested by calling 507-316-0610.

Three Rivers is an Equal Employment Opportunity / Aff…