ENERGY ASSISTANCE SPECIALIST

Graceworks Lutheran Services; Bemidji (MN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Job summary

Bi-County Community Action Programs, Inc. is seeking an eligibility assistant to help households access energy assistance. You’ll determine client eligibility, collect income verification, and assist applicants throughout the application process.

You’ll enter data into the statewide database, prioritize emergency cases, and provide outreach to publicize the program; training is provided and confidentiality is required.

Qualifications

• High School diploma or GED with 2 years related experience.
• Background in social services preferred but not required.
• On-the-job training completed within a year.
• Commitment to BI-CAP's values of collaboration, innovation and compassion.

Responsibilities

• Assist applicants with the energy assistance program applications; determine eligibility.
• Review applications and enter information into the statewide database.
• Prioritize applications to provide emergency assistance during crises.
• Provide outreach to help publicize the energy assistance program and work with vendors.

Skills

Customer service

Listening

Math calculations

Analytical thinking

Attention to detail

Confidentiality

Education

High School diploma or GED

Tools

Statewide database

Job description

Bi-County Community Action Programs, Inc.is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans). To read more about this, view the EEO is the Law poster.

• You have strong customer service skills – you are patient and can assist others by providing clear information in writing, by phone, or in person.
• You have listening skills: you are able to listen carefully and understand and you ask questions to clarify.
• You are able to correctly complete math calculations in order to determine household eligibility based on income verification.
• You’re analytical: you can interpret documentation to see if someone meets program requirements; you have computer skills.
• You are detail oriented and precise in verifying information. You exercise discretion when working with household information to protect confidentiality.

A Day in the Life

• You’ll assist applicants with the energy assistance program application process. You’ll determine client eligibility and assist households with obtaining income verification from a variety of sources.
• You’ll review applications and enter information into the statewide database.
• You’ll help prioritize applications to provide emergency assistance to clients in crisis situations.
• You’ll provide outreach services to help publicize the energy assistance program, and will work with vendors in administering the program.

Qualifications

• High School diploma or GED; and two years’ related experience, or equivalent.
• A background in social services is preferred, but not required.
• You’ll receive on-the-job specialized training that can be completed in a year or less.
• You must have a strong commitment to BI-CAP's values of collaboration, innovation and compassion for those we serve.

Wages

• You’ll have the opportunity to make a difference in the community.
• Full-time, 40 hours/week, $19.26 - $26.97/hr., seasonal, 5 months, mid-Sept-Feb (depending on program funding). Eligible for paid time off and holiday pay.