Energy Assistance Coordinator - Outreach & Compliance

SOUTH PUGET INTERTRIBAL PLANNING AGENCY; Shelton (WA); On-site; USD 42,000 - 60,000; Full time

Job summary

SOUTH PUGET INTERTRIBAL PLANNING AGENCY seeks a SHEAP Coordinator to manage day-to-day administration of the State Home Energy Assistance Program (SHEAP) within the Family and Community Resources Department. This on-site position reports to the Programs Manager and handles intake, eligibility, benefit calculations, and confidential records across SPIPA’s tribal communities.

Funded through the Washington Commerce program, the coordinator ensures proper documentation, outreach to underserved

Qualifications

• Associate degree or 2+ years in energy assistance, social services, case management, or a closely related program.
• Experience determining eligibility, managing application paperwork, or maintaining client files.
• Proficiency with Microsoft Office and comfort learning web-based intake and reporting systems.
• Valid Washington State driver's license, insurable driving record, and ability to travel regularly within the service area.
• Ability to pass a background check.

Responsibilities

• Intake and Eligibility: Receive and process energy assistance applications in person, by phone, and electronically.
• Verify household eligibility, income, residency, utility account, identity, and required documentation.
• Determine and document benefits using the approved benefit matrix.
• Notify applicants of eligibility, benefit amounts, and next steps.
• Maintain complete, accurate, secure, and confidential client records.
• Payments and Vendor Coordination: Prepare and track payments to utilities and approved vendors in accordance with SPIPA and Commerce requirements.
• Resolve payment, account, and vendor discrepancies.
• Assist with heating and cooling system replacement referrals and documentation when applicable.
• Reconcile program expenditures with the Programs Manager.
• Outreach: Conduct outreach to eligible households, travel to SPIPA’s five member Tribes for intake and meetings.
• Prepare required outreach materials and coordinate with tribal programs and staff.
• Reporting and Compliance: Maintain program data and prepare reports required by SPIPA and Commerce reports.
• Enter and maintain records in required state and SPIPA systems.
• Follow SHEAP policies, funding requirements, SPIPA fiscal procedures, and applicable laws.
• Report suspected fraud or loss of funds and support audits, monitoring, and records retention requirements.
• Maintain records according to retention requirements and assist with monitoring visits and program reviews.
• Other: Attend required training and other duties as assigned.

Skills

Microsoft Office

Web-based intake systems

Attention to detail

Client communication

Travel readiness

Education

Associate degree or 2+ years experience in energy assistance or related field

Tools

Microsoft Office Suite

State web-based intake systems

Job description

SOUTH PUGET INTERTRIBAL PLANNING AGENCY seeks a SHEAP Coordinator to manage day-to-day administration of the State Home Energy Assistance Program (SHEAP) within the Family and Community Resources Department. This on-site position reports to the Programs Manager and handles intake, eligibility, benefit calculations, and confidential records across SPIPA’s tribal communities.

Funded through the Washington Commerce program, the coordinator ensures proper documentation, outreach to underserved