HEAP Specialist — Energy Aid Coordinator (Temp)

The Opportunity Alliance; Portland (ME); On-site; USD 37,000 - 46,000; Full time

Job summary

The Opportunity Alliance seeks a TEMPORARY HEAP Specialist to help Cumberland County residents access home heating and energy assistance through HEAP and related services. You will conduct client intake, determine eligibility, process applications, and maintain records in a compassionate, client-focused manner.

This 40-hour/week, full-time, onsite role supports a team delivering essential energy assistance to Maine residents, with emphasis on accuracy and compliance in a busy environment.

Qualifications

• High school Diploma or equivalent and/or 5 years demonstrated experience in a clerical or administrative position.
• Post-secondary education preferred.
• Strong oral, written and organizational skills and ability to comprehend and incorporate program manuals, regulations, rules and guidelines.
• Ability to respond within fast paced environment, and to fulfill multiple and concurrent administrative functions.
• Ability to deal with confidential matters and maintain confidential files, to interact appropriately and with discretion.
• Demonstrated proficiency in Microsoft Office, Outlook, Word and Excel.

Responsibilities

• Conduct client intake interviews, determine program eligibility, and process applications.
• Maintain accurate records and ensure compliance with program guidelines.
• Serve as a trusted resource by providing information, guidance, and referrals while delivering compassionate customer service.
• Support office operations and flow to assist the office team.

Skills

Client intake interviews

Program eligibility determination

Application processing

Record keeping

Program compliance

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

Job description

The Opportunity Alliance seeks a TEMPORARY HEAP Specialist to help Cumberland County residents access home heating and energy assistance through HEAP and related services. You will conduct client intake, determine eligibility, process applications, and maintain records in a compassionate, client-focused manner.

This 40-hour/week, full-time, onsite role supports a team delivering essential energy assistance to Maine residents, with emphasis on accuracy and compliance in a busy environment.