Energy Assistance Coordinator- Dallas, TX

Atmos Energy Corporation; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Holidays and PTO

Parental Leave

Retirement Savings Plan (Matching)

Annual Bonus Opportunity

Health Savings Account (HSA)

Job summary

Atmos Energy Corporation is seeking a detail-oriented advocate support professional in Dallas, TX. The role focuses on processing CAA contacts, handling pledges and payments, and coordinating with internal teams to ensure accurate and timely service orders.

Flexibility for travel and strong communication are essential. Qualifications include a high school diploma or GED and at least two years in community action, social services or customer service.

Qualifications

• High school diploma or GED with two years in community action, social services or customer service.
• Bi-lingual Spanish preferred but not required.
• Effective verbal and written communication.
• Basic arithmetic and data-entry skills.
• Experience with a Customer Information System is a plus.

Responsibilities

• Process inbound and outbound CAA contacts, analyze and address agency requests.
• Resolve or coordinate resolution of CAA requests and pledges, balancing customer and agency needs.
• Collaborate with internal departments to track and resolve agency payment activities.
• Update and maintain CAA profiles.
• Administer CAA agreements and adhere to funding sources and regulations.

Skills

Bilingual (Spanish)

Verbal and written communication

Basic arithmetic

Data entry

Customer service

Education

High school diploma or GED

Tools

Customer Information System

Job description

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Atmos Energy offers benefit eligibility on the first day of employment and they include:

Company-Provided Benefits

• Holidays and Paid Time Off
• Parental Leave
• Retirement Savings Plan (Matching and Fixed Annual Company Contribution)
• Annual Bonus Opportunity
• Employee Assistance Program
• Short-Term and Long-Term Disability Plans
• Basic Life Insurance
• Health Savings Account (HSA) Company Contribution with HDHP
• Employee Assistance Program
• Wellness Programs
• LifeLock Identity Theft Protection
• Paid Training
• Linked-In Learning

Voluntary Benefits

• Retirement Savings Plan
• MedicalInsurance and Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Employee/Dependent Life Insurance
• Employee/Dependent Accidental Death & Dismemberment Insurance
• Healthcare, Dependent Care and Limited Purpose Flexible Spending Accounts

Top Employer Recognitions

• America's Best Employers- Forbes Magazine
• The 100 Most Trustworthy Companies in America -Forbes Magazine
• Top Places to Work- Dallas Morning News
• Best Places to Work- Mississippi Business Journal
• Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION

Primary Duties

1. Processes inbound and outbound CAA contacts while analyzing, evaluating and addressing agency requests.
2. Resolves or coordinates the resolution of CAA requests and issues involving pledges, payments, CIS pledge alerts and coordination of service order activities. Assures that such resolutions balance the needs of the customer and the needs of the agency.
3. Collaborates directly with internal departments and business units to track and resolve agency payment activities.
4. Updates and maintains CAA profiles.
5. Adheres to local and state CAA funding sources, rules and regulations. Administers CAA agreements.

MINIMUM REQUIREMENTS

Educational/Experience Level:

A general educational knowledge acquired through a high school diploma or a General Equivalency Diploma (GED) and two years of experience in a community action agency, social services and/or customer service functions.

Bi-lingual, Spanish language preferred but not required.

Communication Skills:

Requires effective verbal and written communication with internal and/or external customers.

Numeric Skills:

Requires the ability to perform basic addition, subtraction, multiplication and division.

Computer Skills:

Requires intermediate computer skills for data entry, reference and/or retrieval tasks.

Previous experience with a Customer Information System is a plus

Work Conditions:

Works in an office environment. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.

May require some travel.

Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Job Family:

Advocacy