Energy Assistance Coordinator- Dallas, TX

Atmos Energy Corporation; United States; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Parental Leave

Job summary

Atmos Energy Corporation is seeking an Advocacy specialist to process CAA inquiries, coordinate payments, and update profiles within our community action framework. The role emphasizes accuracy, customer service, and collaboration with internal teams.

Candidates with a HS diploma, 2 years in social services or customer service, and Spanish language ability are preferred; bilingual capability enhances service delivery. Office-based with potential travel.

Qualifications

• High school diploma or GED with two years in community action, social services or customer service.
• Bilingual Spanish preferred but not required.
• Effective verbal and written communication with internal and external customers.
• Basic arithmetic skills.
• Basic computer skills for data entry and retrieval tasks.
• Experience with a Customer Information System is a plus.

Responsibilities

• Process inbound and outbound CAA contacts, analyzing, evaluating and addressing agency requests.
• Resolve or coordinate the resolution of CAA requests and issues involving pledges, payments, CIS pledge alerts and coordination of service order activities.
• Collaborate with internal departments and business units to track and resolve agency payment activities.
• Update and maintain CAA profiles.
• Adhere to local and state CAA funding sources, rules and regulations; administer CAA agreements.

Skills

Bilingual Spanish (preferred)

Verbal & written communication

Basic arithmetic

Basic computer skills

Experience with CIS

Education

High school diploma or GED

Tools

Customer Information System (CIS)

Job description

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits.

Atmos Energy offers benefit eligibility on the first day of employment and they include:

• Company-Provided Benefits
• Holidays and Paid Time Off
• Parental Leave
• Retirement Savings Plan (Matching and Fixed Annual Company Contribution)
• Annual Bonus Opportunity
• Employee Assistance Program
• Short-Term and Long-Term Disability Plans
• Basic Life Insurance
• Health Savings Account (HSA) Company Contribution with HDHP
• Employee Assistance Program
• Wellness Programs
• LifeLock Identity Theft Protection
• Paid Training
• Linked-In Learning Voluntary Benefits
• Retirement Savings Plan
• Medical Insurance and Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Employee/Dependent Life Insurance
• Employee/Dependent Accidental Death & Dismemberment Insurance
• Healthcare, Dependent Care and Limited Purpose Flexible Spending Accounts

• America's Best Employers - Forbes Magazine
• The 100 Most Trustworthy Companies in America - Forbes Magazine
• Top Places to Work - Dallas Morning News
• Best Places to Work - Mississippi Business Journal
• Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION

Primary Duties

• 1. Processes inbound and outbound CAA contacts while analyzing, evaluating and addressing agency requests.
• 2. Resolves or coordinates the resolution of CAA requests and issues involving pledges, payments, CIS pledge alerts and coordination of service order activities. Assures that such resolutions balance the needs of the customer and the needs of the agency.
• 3. Collaborates directly with internal departments and business units to track and resolve agency payment activities.
• 4. Updates and maintains CAA profiles.
• 5. Adheres to local and state CAA funding sources, rules and regulations. Administers CAA agreements.

Minimum Requirements

• Educational/Experience Level: A general educational knowledge acquired through a high school diploma or a General Equivalency Diploma (GED) and two years of experience in a community action agency, social services and/or customer service functions.
• Bi-lingual, Spanish language preferred but not required.
• Communication Skills: Requires effective verbal and written communication with internal and/or external customers.
• Numeric Skills: Requires the ability to perform basic addition, subtraction, multiplication and division.
• Computer Skills: Requires intermediate computer skills for data entry, reference and/or retrieval tasks.
• Previous experience with a Customer Information System is a plus.

Work Conditions

Works in an office environment. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. May require some travel.

Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Job Family: Advocacy

Atmos Energy Corporation, a natural gas-only distributor, is an S&P 500 company headquartered in Dallas. We safely deliver reliable, affordable, efficient and abundant natural gas to more than 3 million distribution customers in over 1,400 communities across eight states located primarily in the South. As part of our vision to be the safest provider of natural gas services, we are modernizing our business and infrastructure while continuing to invest in safety, innovation, environmental sustainability and our communities. Atmos Energy manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas.