Energy Advisor (Remote) - Customer Experience Specialist

Eversource Energy; United States; Hybrid; USD 30,379 - 43,267; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings plan

Paid time off and paid holidays

Education reimbursement

Life and disability insurance

Opportunities for training, promotion, and career advancement

Job summary

Eversource Energy is seeking an energy adviser to enhance customer experiences by handling inbound interactions. Located in Windsor, CT, this position involves listening to customer needs and providing tailored solutions while working independently or as part of a team.

Applicants should hold a high school diploma and possess prior customer service experience. The role offers competitive compensation starting at $26.73 per hour, with the potential for overtime and annual bonuses. Benefits include medical insurance, retirement plans, and opportunities for career advancement.

Qualifications

• Minimum 1 year of prior customer experience in any capacity or line of work.
• Must pass pre-employment skills testing, background check, and drug screening.
• Ability to speak Spanish is a plus.

Responsibilities

• Handle inbound customer interactions via telephone, chat, and email.
• Listen to customer needs and provide appropriate solutions.
• Work independently and collaboratively with a quality-focused team.

Skills

Customer experience

Bilingual (Spanish)

Education

High school diploma or equivalent

Job description

Eversource Energy is seeking an energy adviser to enhance customer experiences by handling inbound interactions. Located in Windsor, CT, this position involves listening to customer needs and providing tailored solutions while working independently or as part of a team.

Applicants should hold a high school diploma and possess prior customer service experience. The role offers competitive compensation starting at $26.73 per hour, with the potential for overtime and annual bonuses. Benefits include medical insurance, retirement plans, and opportunities for career advancement.