Customer Service Representative - Representante de servicio a cliente (Actualmente Hibrido - Pr[...]

Eversource Energy; United States; On-site; USD 30,379 - 43,267; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings plan

Paid time off and paid holidays

Education reimbursement

Life and disability insurance

Opportunities for training, promotion, and career advancement

Job summary

Eversource Energy is seeking an energy adviser to enhance customer experiences by handling inbound interactions. Located in Windsor, CT, this position involves listening to customer needs and providing tailored solutions while working independently or as part of a team.

Applicants should hold a high school diploma and possess prior customer service experience. The role offers competitive compensation starting at $26.73 per hour, with the potential for overtime and annual bonuses. Benefits include medical insurance, retirement plans, and opportunities for career advancement.

Qualifications

• Minimum 1 year of prior customer experience in any capacity or line of work.
• Must pass pre-employment skills testing, background check, and drug screening.
• Ability to speak Spanish is a plus.

Responsibilities

• Handle inbound customer interactions via telephone, chat, and email.
• Listen to customer needs and provide appropriate solutions.
• Work independently and collaboratively with a quality-focused team.

Skills

Customer experience

Bilingual (Spanish)

Education

High school diploma or equivalent

Job description

Job Summary

Eversource will not offer immigration-related sponsorship for this position. As an energy adviser, you will be at the forefront of the customer experience, handling inbound interactions, listening to customers’ needs, and taking pride in offering solutions that make their experience truly exceptional. This union represented, safety‑sensitive position is based in Windsor, CT (eligible for a work‑from‑home program in Windsor, CT and Manchester, NH). Compensation starts at $26.73 per hour, plus overtime and an annual bonus.

Responsibilities

• Handle inbound customer interactions via telephone, chat, and email.
• Listen to customer needs and provide appropriate solutions.
• Work independently and collaboratively with a quality‑focused team.
• Adhere to emergency restoration assignment protocols and extended hours as required.
• Maintain accurate call records and comply with regulatory drug testing requirements.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of prior customer experience in any capacity or line of work.
• Ability to speak Spanish is a plus.
• Must pass pre‑employment skills testing, background check, and drug screening.

Working Conditions

• Must be available for emergency restoration assignments as needed.
• Must be available to travel between MA/CT/NH.
• Representatives are expected to be on‑call, work extended hours, and mandatory overtime during high‑volume periods such as inclement weather or other major events.
• Eligible representatives may work from home in Windsor, CT and Manchester, NH.

Benefits

• Medical, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and paid holidays.
• Education reimbursement.
• Life and disability insurance.
• Opportunities for training, promotion, and career advancement.

EEO Statement

Eversource Energy is an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.