PoH/ESS Case Manager

The Salvation Army North & Central Illinois Division; St. Louis (MO); On-site; USD 35,000 - 47,000; Full time

Job summary

The Salvation Army Ferguson Community Empowerment Center is seeking a full-time PoH/ESS Case Manager. The role provides intake, assessment, and ESS services and oversees Pathway of Hope clients, including goal setting and follow-up case management.

The incumbent will work with community agencies, manage PoH client goals, and ensure timely documentation and reporting while maintaining confidentiality and compliance with organizational and government policies.

Qualifications

• Bachelor’s degree in human services or related field with 1 year of experience.
• Strong communication skills and ability to work with diverse cultures.
• Reliable transportation, valid driver’s license, and willingness to pass TSA MVR check.

Responsibilities

• Provide intake, assessment, and ESS services for Pathway of Hope participants.
• Manage PoH client goals and provide ongoing case management.
• Distribute food, vouchers, and checks to clients and refer to other agencies as needed.
• Maintain client confidentiality and accurate documentation in records and SIMS.
• Coordinate with community agencies to maximize services and resources.
• Record data and generate timely statistics and reports.
• Supervise volunteers in food pantry operations.
• Assist with emergency social services during disasters as required.

Skills

Communication skills

Leadership

Organizational skills

Supervisory experience

Diversity/cultural competency

Driving / valid license

Computer literacy

Education

Bachelor’s degree in human services

Job description

Come be part of a team who are "Doing the Most Good." The Salvation Army Ferguson Community Empowerment Center is looking for a full-time PoH/ESS Case Manager. The starting pay for this position is $41,000 per year.

The Social Services Case Manager will provide intake, assessment, and services to individuals seeking ESS assistance and manage Pathway of Hope (PoH) services. This will include assistance with food, utility bills, rent or mortgage payments, transportation, clothing and furniture vouchers, prescriptions, other basic needs items and PoH client pre-screening, manager PoH client goals. The Case Manager will network with community agencies, programs and referral resources benefit the Corps. Position is expected to comply with and meet The Salvation Army, Federal, State and Local policies, and standards.

Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Deliver the Pathway of Hope service consisting of the following functions with a limited number of participating clients:
• Conduct pre-screening and intake of clients using specified assessment tools
• Conduct goal setting steps with clients formulating change-oriented action plan
• Conduct follow-up case management meetings with clients
• Monitor and track the change’s goal attainment on the action plan
• Input all client information into SIMS in a timely manner
• Provide on-site and occasional outreach assistance to clients seeking emergency assistance.
• Provide persons seeking assistance with intake and assessment activities to determine client eligibility and to match clients with resources.
• Distribute food, vouchers, and/or checks as available to clients for purchases and payments and refer persons to other agencies if assistance is unavailable.
• Identify resources available in-service areas and maintain a current community resource guide to provide information and referral services and inform persons of the resources available to them.
• Network with community agencies and organizations to maximize services to persons and occasionally liaison between clients, The Salvation Army, and other agencies.
• Record electronic and written client information in paper and computer records and maintain client confidentiality.
• Record statistical data and provide statistical reports in a timely manner.
• Case Manager will expend ESS funding and in-kind gifts in a manner that conforms to spending deadlines and utilizes tracking methods prescribed. All reports must be submitted in a timely manner.
• Maintain food pantry in clean and organized condition. Stock space with food products and distribution supplies.
• Direct, schedule, and supervise the volunteer(s) staffing the food pantry.
• Communicate social service activities to their direct supervisor. Coordinate social services with other Corps programming and inform clients of Corps programming.
• Facilitate client application process for seasonal and special assistance as well as community programs.
• Participate in Corps seasonal events and resource collection as directed by supervisor.
• Provide emergency social services during disaster situations for extended durations and in extreme conditions.
• Represent The Salvation Army through the implementation of its mission in all service aspects.
• Maintain confidentiality and comply with Safe From Harm guidelines.

Minimum Qualifications

Bachelor’s degree in human services field with one (1) years related work experience with some supervisory experience. Combination of education and experience will be considered. Must have an outgoing personality with good communication skills and an ability to work with diverse cultures. Strong leadership style and good organizational skills required. Commitment to carry out The Salvation Army’s mission is essential. Knowledge of The Salvation Army and Government, State and community resources is helpful. Must have working knowledge of computers. Must have reliable transportation, a valid Driver’s License, and pass TSA MVR check. Good communication skills as well as the ability to work with diverse and challenging personalities are essential.