Energy Access Advocate & Community Liaison

Indotronix Avani Group; Providence (RI); Sur place; USD 52 000 - 68 000; Plein temps

Résumé du poste

RI Energy is seeking a Coordinator to work with income-eligible customers and external support networks. The role focuses on driving awareness, enrollment, and engagement in programs that help customers manage energy affordability and volatility.

You will represent customer interests internally, collaborate with agencies, and ensure compliant, tailored responses for special cases while contributing to program design and outreach efforts.

Qualifications

• Bachelor's degree preferred and 1+ years of related customer advocacy experience.
• Experience in customer service, especially with low-income customers.
• Familiarity with CSS, customer account management, or energy management systems.
• Knowledge of social service programs for income-eligible communities.
• Proficient in MS Office (Excel, Word, PowerPoint, Access).

Responsabilités

• Engage with income-eligible customers one-on-one for billing and payment support.
• Build relationships with internal and external stakeholders to share social care information.
• Identify channels to reach income-eligible customers and promote RI Energy programs.
• Represent customers to RI Energy and advocate for their needs in program design.
• Manage referrals from emails, call centers, and field teams in line with policies.
• Prepare training materials and communicate RI Energy policies and procedures.

Connaissances

Customer advocacy

Customer service

Communication

Formation

Bachelor's degree

Outils

Microsoft Office

Description du poste

RI Energy is seeking a Coordinator to work with income-eligible customers and external support networks. The role focuses on driving awareness, enrollment, and engagement in programs that help customers manage energy affordability and volatility.

You will represent customer interests internally, collaborate with agencies, and ensure compliant, tailored responses for special cases while contributing to program design and outreach efforts.