Energy Access Advocate for Income-Eligible Customers

Rhode Island Energy; Johnston (RI); On-site; USD 45,000 - 60,000; Full time

Job summary

Rhode Island Energy is seeking a Customer Advocate to work with income-eligible customers, guiding them through enrollment in assistance programs and coordinating with social services. You will be the voice for customers within RI Energy, helping shape programs designed to support affordability and reliability.

The role focuses on outreach, one-on-one customer support, and collaboration with external partners to improve customer outcomes and access to energy assistance offerings.

Qualifications

• Experience advocating for customers, especially income-eligible clients.
• Proven success delivering service in a customer-centric environment.
• Ability to explain complex programs in clear terms.
• Proficient with Microsoft Office tools and standard software.

Responsibilities

• Assist customers with billing, payments, and payment agreements.
• Support LIHEAP and other energy-assistance programs enrollment.
• Build relationships with internal/external stakeholders for social care opportunities.
• Engage external agencies and organizations to refer low-income customers.
• Prioritize referrals from multiple channels according to policy.
• Develop tailored responses for customers with special needs.

Skills

Customer advocacy experience

Customer service experience

Clear communication

Microsoft Office proficiency

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

CSS

Customer account management

Energy management

Information systems management

Document management

Financial structures

Job description

Rhode Island Energy is seeking a Customer Advocate to work with income-eligible customers, guiding them through enrollment in assistance programs and coordinating with social services. You will be the voice for customers within RI Energy, helping shape programs designed to support affordability and reliability.

The role focuses on outreach, one-on-one customer support, and collaboration with external partners to improve customer outcomes and access to energy assistance offerings.