Bilingual Community Outreach Advocate - Field-Based

CEI; Providence (RI); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Flexible field-based work

Job summary

CEI is seeking a Bilingual Customer Advocate / Community Outreach Coordinator to engage income-eligible customers at their sites in Rhode Island. You will advocate for customers, coordinate with support agencies, and drive enrollment and engagement in programs designed to manage energy spend volatility.

The role emphasizes building external partnerships, delivering tailored responses, and serving as the customer voice in program design.

Qualifications

• Bilingual speaker required/Spanish preferred.
• Bachelor's degree preferred and 3+ years of related customer advocacy experience.
• Demonstrated success in a customer service setting, ideally with low-income customers.
• Knowledge of CSS, customer account management, financial structures, energy management, information systems management, and document management.
• Knowledge of social service programs available to the income-eligible community.
• Knowledge of company operations, policies and practices and industry legislation.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access).
• Understanding of low-income program concepts desirable.

Responsibilities

• Work with customers one-on-one for billing, payments, and negotiating payment plans including LIHEAP.
• Develop relationships with internal and external stakeholders to share information on social care opportunities.
• Identify and act on external channels to engage income-eligible customers and promote programs.
• Build relationships with external agencies and empower them to refer low-income constituents.
• Manage and prioritize referrals from multiple channels per policies.
• Develop and manage approaches for special cases with tailored responses.
• Collaborate with internal and external teams to meet requirements and deliver solutions.
• Be the voice of income-eligible customers to inform program design.

Skills

Bilingual Spanish

Customer advocacy

Communication

Microsoft Office

Education

Bachelor's degree preferred

3+ years related experience

Tools

CSS

Customer information systems

Excel

PowerPoint

Access

Job description

CEI is seeking a Bilingual Customer Advocate / Community Outreach Coordinator to engage income-eligible customers at their sites in Rhode Island. You will advocate for customers, coordinate with support agencies, and drive enrollment and engagement in programs designed to manage energy spend volatility.

The role emphasizes building external partnerships, delivering tailored responses, and serving as the customer voice in program design.