Low-Income Energy Advocate Coordinator II

GSK Solutions Inc.; Rhode Island; On-site; USD 42,000 - 54,000; Full time

Job summary

GSK Solutions Inc. in Rhode Island seeks a Coordinator II for a 12-month engagement to support RI Energy's income-eligible customers, guiding them to enrollment in programs and tools while coordinating with external agencies.

You will represent customer interests internally, handle billing-related support and outreach, travel regionally to CAP agencies, and work onsite in Johnston, RI, collaborating across teams to improve program outcomes.

Qualifications

• Bachelor's degree preferred with 3+ years of customer advocacy experience.
• Proven ability to support low-income customers in a service environment.
• Familiarity with customer information systems and social service programs.
• Proficiency in Microsoft Office.
• Strong communication, attention to detail and problem-solving skills.

Responsibilities

• Assist customers with billing, payments, and payment arrangements.
• Collaborate with internal and external stakeholders to share information on social care opportunities.
• Identify new channels to engage income-eligible customers and promote RI Energy programs.
• Build relationships with external agencies to act as RI Energy's go-to resource for the community.
• Coordinate special cases for customers with unique needs.
• Travel within Rhode Island to CAP agencies and customer sites.

Skills

Customer advocacy

Bilingual

Attention to detail

Conflict management

Impact and influence

Customer orientation

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

GSK Solutions Inc. in Rhode Island seeks a Coordinator II for a 12-month engagement to support RI Energy's income-eligible customers, guiding them to enrollment in programs and tools while coordinating with external agencies.

You will represent customer interests internally, handle billing-related support and outreach, travel regionally to CAP agencies, and work onsite in Johnston, RI, collaborating across teams to improve program outcomes.