Energetic Front Desk Guest Experience Agent

Altitude Trampoline Park; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Altitude Trampoline Park in Nashville, TN is seeking a Front Desk Team Member to welcome guests, provide information, book jump sessions, and resolve issues. This role is the hub of daily guest activity and reports to the park Manager.

You will enforce safety rules, promote memberships and packages, operate the POS system, and maintain a clean, organized workspace while delivering the Altitude Smiles experience.

Qualifications

• Available on weekends.
• High energy and professional attitude.
• Excellent organizational skills with ability to multitask in a fast-paced environment.

Responsibilities

• Represent Altitude Trampoline Park with a professional attitude and appearance.
• Communicate and enforce park regulations and jumping rules in a friendly, professional manner.
• Attend scheduled staff meetings.
• Accurately book, change, and cancel jump appointments.
• Operate the POS system, including verifying waivers and processing sales transactions.
• Acknowledge and greet guests entering and leaving the facility.
• Provide detailed information on memberships, birthday packages, services, facility features and hours.
• Maintain a clean and organized work environment.
• Promote the park, packages, sessions, retail items, and discounts.
• Deliver the SMILES hospitality experience to guests.
• Handle guest questions and concerns professionally and promptly.
• Develop ability to work independently and stay at post for extended periods.
• Report issues to management as needed.
• Adhere to safety and incident reporting guidelines.

Skills

High energy

Professional attitude

Organizational skills

Weekend availability

Job description

Altitude Trampoline Park in Nashville, TN is seeking a Front Desk Team Member to welcome guests, provide information, book jump sessions, and resolve issues. This role is the hub of daily guest activity and reports to the park Manager.

You will enforce safety rules, promote memberships and packages, operate the POS system, and maintain a clean, organized workspace while delivering the Altitude Smiles experience.