Guest Experience Associate — Front Desk

Altitude Trampoline Parks; Trevose (PA); On-site; USD 17,000 - 21,000; Part time

Job summary

Altitude Trampoline Park is seeking a Front Desk team member to greet guests, manage reservations and provide information about packages and park hours. You will operate the POS system, verify waivers and process sales, while maintaining a welcoming, high-energy environment for families and friends.

The role emphasizes friendly service, organization, and the ability to handle guest questions with professionalism.

Qualifications

• Must be 16 years of age and have Working Papers.
• Ability to communicate effectively.
• Professional, "Altitude" attitude and work.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast- paced environment.
• Computer skills required.
• Weekend availability is a required

Responsibilities

• Represent Altitude Trampoline Park by maintaining a professional attitude and appearance in keeping with the park's philosophy.
• Communicate and enforce all park regulations and jumping rules in a personable and professional manner.
• Attend scheduled staff meetings.
• Accurately book, change and cancel jump appointments.
• Operates Point of Sale (POS) system including verifying customer waivers & sales transactions.
• Acknowledge and greet everyone who enters and leaves the facility.
• Provide detailed descriptions of the park, birthday packages, services, facility features and hours of operation.
• Maintain a clean work environment.
• Actively promote the park, birthday packages, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain positive guest experience by using our SMILES philosophy.
• Handle guest's questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Developability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Communicate to management any and all occurrences involving staff or guests in the park that require attention.
• Follow safety and incident reporting guidelines.
• Provides or performs other services or duties as required by management

Skills

Effective communication

Customer service

Organizational skills

Computer skills

Weekend availability

Tools

POS System

Job description

Altitude Trampoline Park is seeking a Front Desk team member to greet guests, manage reservations and provide information about packages and park hours. You will operate the POS system, verify waivers and process sales, while maintaining a welcoming, high-energy environment for families and friends.

The role emphasizes friendly service, organization, and the ability to handle guest questions with professionalism.