Energetic Auto Service Advisor - Growth & Perks

Jim Norton Ford; Broken Arrow (OK); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Vision, Dental

401(K) Retirement Plan

Group Life Insurance

Flexible Spending Account

Paid Vacation

Employee Discounts

Job summary

Jim Norton Auto Group in Broken Arrow, OK is seeking a Quicklane Service Advisor to greet customers, listen to their needs, and schedule appointments. You will set up loaner cars and verify insurance before maintenance is scheduled.

You will clearly report vehicle symptoms, prepare estimates, update customers, and ensure the final invoice matches work performed on the repair order. This role offers competitive pay and benefits with growth opportunities.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer satisfaction

Service advisory experience

Energetic personality

Long-term career mindset

Integrity

Computer skills

Job description

Jim Norton Auto Group in Broken Arrow, OK is seeking a Quicklane Service Advisor to greet customers, listen to their needs, and schedule appointments. You will set up loaner cars and verify insurance before maintenance is scheduled.

You will clearly report vehicle symptoms, prepare estimates, update customers, and ensure the final invoice matches work performed on the repair order. This role offers competitive pay and benefits with growth opportunities.