IT Support Engineer

Exigent; United States; Hybrid; USD 65,000 - 70,000; Full time

Job summary

Exigent is seeking an IT Support Engineer for a hybrid role supporting multiple companies. The role includes troubleshooting, infrastructure upgrades, and user support, ideal for professionals with 5+ years’ experience in IT and strong skills in Microsoft 365 and Azure AD. This position offers a competitive salary, benefits, and opportunities for career growth while allowing you to work in a collaborative, fast-paced environment.

Benefits

Competitive salary with full benefits package

Up to 15 days of PTO + paid company holidays

Collaborative team culture

Opportunities for career growth

Qualifications

• 5+ years of IT support and systems administration experience.
• Experience with Microsoft 365, Azure AD, and Intune.
• Strong understanding of networking and cloud platforms.

Responsibilities

• Provide remote Tier 1 and Tier 2 support across business units.
• Configure and troubleshoot routers and maintain LAN/WAN environments.
• Manage Microsoft 365 accounts and enforce policies through Intune.

Skills

Microsoft 365

Azure AD

Intune

Networking

Troubleshooting

Customer-focused

Problem-solving

Education

Bachelor's degree in CS or IT

Tools

Cisco

Ubiquiti

Fortinet

Job description

Join to apply for the IT Support Engineer role at Exigent

Join to apply for the IT Support Engineer role at Exigent

Location: Hybrid - Remote + Mid-Atlantic (Jessup, Columbia, Glenn Dale, MD)

Travel: This hybrid role (Jessup, Columbia, or Glenn Dale, MD) requires travel to client sites in MD, DC, and VA, as needed

About the Role

Are you a hands-on IT professional who enjoys variety in your work and thrives in a dynamic, multi-site environment? Exigent Mechanical Services is looking for an experienced IT Support Engineer who can confidently provide technical support across multiple companies, manage day-to-day IT issues, and contribute to large-scale systems projects.

This is not your typical desk-bound IT role—your work will span a range of responsibilities from remote troubleshooting to on-site networking support. You’ll collaborate with internal stakeholders, lead equipment upgrades, support server and cloud platforms, and ensure a seamless IT experience for users across our 7 operating companies.

You will have the opportunity to:

• Support diverse companies with unique tech environments
• Lead and contribute to IT infrastructure upgrades
• Improve user experience and system reliability
• Collaborate with leadership to address tech needs
• Gain exposure to cloud, enterprise tools, and IT security
• Grow your expertise across a wide range of IT functions

This is an exciting opportunity to grow your skills in a fast-paced and collaborative environment while playing a pivotal role in supporting mission-critical operations across diverse teams.

The ideal candidate has 5+ years of IT support and systems administration experience, strong skills in Microsoft 365, Azure AD (Entra ID), Intune, and networking (Cisco, Ubiquiti, Fortinet). They’re a clear communicator, highly organized, and thrive in a multi-site, fast-paced environment. Comfortable with travel, a service-first mindset, and familiarity with CMS and domain management are strong pluses.

Key Responsibilities:

Remote IT Support & Troubleshooting

· Resolve user issues related to hardware, software, networking, and cloud platforms

· Provide Tier 1 and Tier 2 support across all business units

On-Site Support & Travel

· Visit operating company offices across MD/DC/VA for hands-on assistance

· Deploy, maintain, or replace hardware (laptops, servers, phones)

Network & Infrastructure Support

· Configure and troubleshoot routers, firewalls, switches (Cisco, Ubiquiti, Fortinet)

· Maintain LAN/WAN environments

· Provide Tier 2/3 escalation support for networking issues

Cloud & Identity Management

· Manage Microsoft 365 and Azure AD (Entra ID) accounts

· Enforce policies using MS Intune or Endpoint Manager

· Oversee onboarding/offboarding, email access, and permissions

IT Projects & Documentation

· Participate in and lead infrastructure upgrade projects

· Document IT processes, systems, and configuration changes

What We're Looking For:

• Experience: 5+ years in IT support and systems administration
• Proficiency with Microsoft 365, Azure AD, and Intune/Endpoint Manager
• 3+ years in network engineering/administration (plus)

Technical Skills: Strong understanding of LAN/WAN, TCP/IP, DNS, DHCP. Familiarity with CMS platforms (WordPress), web hosting, and domain management.

Soft Skills: Customer-focused, proactive, excellent problem-solver, works well independently and in teams, and comfortable with frequent travel.

Education & Certifications: Bachelor's degree in CS or IT preferred; relevant IT certifications (CompTIA, Microsoft, Cisco) preferred.

What We Offer:

• Competitive salary with full benefits package | Compensation: $65,000 - $70,000 (based on experience and qualifications)
• Opportunity to work across multiple companies and tech environments
• Supportive, collaborative team culture
• Direct impact on operational excellence across a growing organization
• Career Growth: Opportunities to advance within a growing, industry-leading company.
• Comprehensive Benefits Package: Including health, dental, and retirement plans.
• PTO: Company Policy- Will offer up to 15 days of PTO + paid company holidays

About Exigent Exigent brings together world-class mechanical services companies, creating an integrated platform powered by cutting-edge technology and union expertise. We focus on critical facilities in recession-proof verticals like healthcare, education, and government, delivering exceptional HVAC, plumbing, and building automation services. Our platform provides operating companies with advanced sales tools, technical training, and operational support while maintaining their entrepreneurial spirit. Check out our website for more information.

• ACI: Leading mechanical and plumbing service provider specializing in commercial systems across DC, MD, VA, and the Mid-Atlantic
• JPG Services: Premier 24/7 commercial plumbing and mechanical services company serving the National Capital region
• GFS: One-stop shop for operations, engineering, energy, and sustainability services headquartered in Columbia, Maryland, and serving clients locally in the Mid-Atlantic region and nationwide
  

Job Title: IT Support Engineer

Location: Hybrid - Remote + Mid-Atlantic (Jessup, Columbia, Glenn Dale, MD)

Travel: This hybrid role (Jessup, Columbia, or Glenn Dale, MD) requires travel to client sites in MD, DC, and VA, as needed

About the Role

Are you a hands-on IT professional who enjoys variety in your work and thrives in a dynamic, multi-site environment? Exigent Mechanical Services is looking for an experienced IT Support Engineer who can confidently provide technical support across multiple companies, manage day-to-day IT issues, and contribute to large-scale systems projects.

This is not your typical desk-bound IT role—your work will span a range of responsibilities from remote troubleshooting to on-site networking support. You’ll collaborate with internal stakeholders, lead equipment upgrades, support server and cloud platforms, and ensure a seamless IT experience for users across our 7 operating companies.

You will have the opportunity to:

• Support diverse companies with unique tech environments
• Lead and contribute to IT infrastructure upgrades
• Improve user experience and system reliability
• Collaborate with leadership to address tech needs
• Gain exposure to cloud, enterprise tools, and IT security
• Grow your expertise across a wide range of IT functions

This is an exciting opportunity to grow your skills in a fast-paced and collaborative environment while playing a pivotal role in supporting mission-critical operations across diverse teams.

The ideal candidate has 5+ years of IT support and systems administration experience, strong skills in Microsoft 365, Azure AD (Entra ID), Intune, and networking (Cisco, Ubiquiti, Fortinet). They’re a clear communicator, highly organized, and thrive in a multi-site, fast-paced environment. Comfortable with travel, a service-first mindset, and familiarity with CMS and domain management are strong pluses.

Key Responsibilities:

Remote IT Support & Troubleshooting

· Resolve user issues related to hardware, software, networking, and cloud platforms

· Provide Tier 1 and Tier 2 support across all business units

On-Site Support & Travel

· Visit operating company offices across MD/DC/VA for hands-on assistance

· Deploy, maintain, or replace hardware (laptops, servers, phones)

Network & Infrastructure Support

· Configure and troubleshoot routers, firewalls, switches (Cisco, Ubiquiti, Fortinet)

· Maintain LAN/WAN environments

· Provide Tier 2/3 escalation support for networking issues

Cloud & Identity Management

· Manage Microsoft 365 and Azure AD (Entra ID) accounts

· Enforce policies using MS Intune or Endpoint Manager

· Oversee onboarding/offboarding, email access, and permissions

IT Projects & Documentation

· Participate in and lead infrastructure upgrade projects

· Document IT processes, systems, and configuration changes

What We're Looking For:

• Experience: 5+ years in IT support and systems administration
• Proficiency with Microsoft 365, Azure AD, and Intune/Endpoint Manager
• Experience troubleshooting Cisco, Ubiquiti, or Fortinet network devices
• 3+ years in network engineering/administration (plus)

Technical Skills: Strong understanding of LAN/WAN, TCP/IP, DNS, DHCP. Familiarity with CMS platforms (WordPress), web hosting, and domain management.

Soft Skills: Customer-focused, proactive, excellent problem-solver, works well independently and in teams, and comfortable with frequent travel.

Education & Certifications: Bachelor's degree in CS or IT preferred; relevant IT certifications (CompTIA, Microsoft, Cisco) preferred.

What We Offer:

• Competitive salary with full benefits package | Compensation: $65,000 - $70,000 (based on experience and qualifications)

• Opportunity to work across multiple companies and tech environments
• Supportive, collaborative team culture
• Direct impact on operational excellence across a growing organization
• Career Growth: Opportunities to advance within a growing, industry-leading company.
• Comprehensive Benefits Package: Including health, dental, and retirement plans.
• PTO: Company Policy- Will offer up to 15 days of PTO + paid company holidays

About Exigent Exigent brings together world-class mechanical services companies, creating an integrated platform powered by cutting-edge technology and union expertise. We focus on critical facilities in recession-proof verticals like healthcare, education, and government, delivering exceptional HVAC, plumbing, and building automation services. Our platform provides operating companies with advanced sales tools, technical training, and operational support while maintaining their entrepreneurial spirit. Check out our website for more information.

Our DMV Operating Companies

• ACI: Leading mechanical and plumbing service provider specializing in commercial systems across DC, MD, VA, and the Mid-Atlantic
• JPG Services: Premier 24/7 commercial plumbing and mechanical services company serving the National Capital region
• GFS: One-stop shop for operations, engineering, energy, and sustainability services headquartered in Columbia, Maryland, and serving clients locally in the Mid-Atlantic region and nationwide
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Machinery Manufacturing, Construction, and Environmental Services

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