Support Engineer - 242319

Medix Technology; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Medix Technology is seeking an End User Computing Engineer for a fully remote position. The role involves providing advanced technical support for internal users, including troubleshooting software and network issues. Ideal candidates will have experience with Windows 11, Microsoft Office 365, and Active Directory. This contract-to-hire position offers competitive pay and opportunities for growth within the IT sector.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Mid-Senior level experience in IT support.
• Strong technical troubleshooting skills.

Responsibilities

• Providing tier 2 support for desktops, laptops, and mobile devices.
• Resolving tickets and service requests for software and M365 applications.
• Administering user accounts and permissions using Active Directory.

Skills

Experience with Windows 11

Proficiency with Microsoft Office 365

Knowledge of Active Directory and identity management

Experience using endpoint management tools like Intune

Experience with ticketing systems, specifically ServiceNow

Job description

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This range is provided by Medix Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $48.00/hr

The position of End User Computing Engineer will be fully remote for a healthcare company. This is a contract-to-hire position.

The computing engineer will focus on providing advanced technical support for internal users. Responsibilities include troubleshooting software, network, and access management issues for desktops, laptops, and mobile devices.

Must haves:

• Experience with Windows 11
• Proficiency with Microsoft Office 365
• Knowledge of Active Directory and identity management
• Experience using endpoint management tools like Intune
• Experience with ticketing systems, specifically ServiceNow

Responsibilities:

• Providing tier 2 support for desktops, laptops, and mobile devices
• Resolving tickets and service requests for software, workstations, and M365 applications
• Administering user accounts and permissions using Active Directory
• Performing troubleshooting of M365 applications
• Managing all tickets in ServiceNow
• Collaborating directly with infrastructure, security, and application teams

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Referrals can increase your chances of interviewing at Medix Technology by 2x.

Inferred benefits from the job description

• Medical insurance
• Vision insurance
• 401(k)