Endpoint Operations Representative II

SchoolsFirst Federal Credit Union; Tustin (CA); On-site; USD 62,000 - 93,000; Full time

Job summary

SchoolsFirst FCU in California is seeking an Endpoint Operations Representative II to provide advanced technical support and system management for our endpoint environment. The role includes troubleshooting, security administration, and software deployment projects, with mentorship of junior staff.

The position emphasizes cross-functional collaboration on service improvements, with a 40-hour work week and opportunities for growth within enterprise IT operations.

Qualifications

• Advanced endpoint device troubleshooting and configuration.
• OS deployment and system imaging (Windows, macOS).
• Experience with enterprise software deployment and management.

Responsibilities

• Independently troubleshoot and resolve intermediate hardware, software, and network issues.
• Configure, deploy, and manage endpoint devices using UEM tools (Intune, JAMF, SCCM).
• Maintain accurate records of endpoint devices and lifecycles; coordinate with procurement for upgrades.
• Support mobile devices via MDM platforms and enforce security baselines.
• Monitor SLAs and provide reporting on ticket resolution times and service performance.

Skills

Technical troubleshooting

System administration

Endpoint management

Education

High School Diploma or GED

Tools

SCCM/MECM

Intune

JAMF

Active Directory

Job description

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

Endpoint Operations Representative II

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range

$29.79 - $44.68

Scheduled Weekly Hours

40

What You'll Be Doing

The Endpoint Operations Representative II provides advanced technical support and system management for the organization's endpoint environment. This intermediate-level position handles complex troubleshooting, endpoint security administration, and software deployment projects while mentoring junior staff. Operating with increased autonomy, the role involves cross-functional collaboration on service improvements and technical escalations.

• Independently troubleshoot and resolve intermediate-level hardware, software, and network issues. Handle more complex cases before escalating.
• Configure, deploy, and manage endpoint devices using unified endpoint management (UEM) tools like Microsoft Intune or Quest KACE. Support software installations and updates across the fleet.
• Maintain accurate records of endpoint devices, manage equipment lifecycles, and coordinate with procurement for device replacement or upgrades.
• Assist in supporting mobile devices through MDM platforms (iOS, Android). Configure and troubleshoot mobile applications and device policies.
• Monitor adherence to SLAs and provide reporting on ticket resolution times and service performance.
• Provide on-site support for remote or branch offices, handling escalated issues and provisioning new equipment for location setups.
• Enforce basic security protocols, including ensuring devices meet security baselines and reporting on compliance issues.

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• 1-3 years of prior related experience required
• Azure Fundamentals (AZ-900) preferred
• ITIL 4 Foundation preferred
• Good IT Support Certification preferred
• Participation in the CA DMV pull program may be required depending on assignment

Knowledge, Skills, And Abilities

• System Administration:
• Advanced endpoint device configuration and troubleshooting
• OS deployment and system imaging (Windows, macOS)
• Enterprise software deployment and management
• Asset lifecycle and inventory management
• Advanced diagnostics and hardware repair
• Security and Access Management:
• Group Policy administration
• Disk encryption management (BitLocker, FileVault)
• Account provisioning and management
• Security patch deployment
• VPN configuration and support
• Enterprise Tools Proficiency:
• System management platforms (SCCM/MECM, Intune, JAMF)
• Active Directory administration
• Technical Operations:
• PowerShell and command-line operations
• Data backup and recovery procedures
• Advanced network troubleshooting
• Mobile device management
• Project Implementation:
• Hardware refresh coordination
• Software deployment management
• Office relocation support

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion

SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.