Endpoint & Infrastructure Engineer: Stabilize & Automate IT

Atrium Staffing LLC; New York (NY); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Atrium Care Package

Healthcare plans

Discount programs

Paid time off

Job summary

Atrium Staffing LLC is recruiting an Endpoint / Infrastructure Engineer for our NYC client. This hands-on role spans endpoint, OS, identity, and backend infrastructure, focusing on root-cause analysis and scalable solutions rather than quick fixes.

You will troubleshoot across Windows and macOS, manage Intune/Jamf/NinjaOne/SCCM, and automate with PowerShell while collaborating with Service Desk, Security, and Infra teams.

Qualifications

• Strong background in Endpoint Engineering, Infrastructure Engineering, Desktop Engineering, or advanced L3 technical support.
• Ability to troubleshoot complex issues end-to-end, including backend components.
• Advanced experience supporting Windows enterprise environments.
• Experience supporting macOS in a corporate environment.
• Strong hands-on experience with Microsoft Intune or comparable endpoint management technology.
• Strong knowledge of Active Directory, Entra ID, Microsoft 365, and enterprise identity/authentication.
• Experience with application deployment, patching, device compliance, and endpoint security.
• Strong root-cause analysis and advanced troubleshooting skills.
• Working knowledge of PowerShell and technical automation.
• Ability to recognize patterns across recurring incidents and implement long-term technical solutions.
• Strong communication skills and ability to work across Service Desk, Endpoint, Infrastructure, and Security teams.

Responsibilities

• Own and troubleshoot complex endpoint and infrastructure issues from initial investigation through resolution.
• Perform in-depth root-cause analysis rather than relying on quick fixes.
• Troubleshoot across the full technical pathway including endpoints, applications, authentication, networking, and backend systems.
• Support and engineer enterprise Windows and macOS environments.
• Manage endpoint configuration, enrollment, compliance, patching, provisioning, and application deployments.
• Administer and troubleshoot endpoint management platforms such as Microsoft Intune, Jamf, NinjaOne, SCCM/MECM, or similar technologies.
• Investigate failed deployments, non-compliant devices, recurring workstation issues, and performance problems.
• Support Active Directory, Microsoft Entra ID, Microsoft 365, Exchange/Office 365, and related infrastructure.
• Develop and improve PowerShell scripts and automation for endpoint administration and remediation.
• Package, test, deploy, and troubleshoot enterprise applications and configuration changes.
• Support endpoint security initiatives including patching, encryption, EDR, device compliance, and vulnerability remediation.
• Identify recurring trends across support issues and develop scalable technical solutions.
• Partner with Service Desk and other infrastructure/engineering resources on escalated technical issues.
• Create technical documentation and improve processes for recurring issues.
• Assist with workstation provisioning, hardware refreshes, and device lifecycle management.
• Work with third‑party vendors on hardware, warranty, and technical issues.

Skills

Endpoint Engineering

Infrastructure Engineering

Desktop Engineering

Advanced troubleshooting

Root-cause analysis

PowerShell scripting

Pattern recognition

Cross-team collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Intune

Jamf

NinjaOne

SCCM/MECM

Active Directory

Entra ID

Microsoft 365

Job description

Atrium Staffing LLC is recruiting an Endpoint / Infrastructure Engineer for our NYC client. This hands-on role spans endpoint, OS, identity, and backend infrastructure, focusing on root-cause analysis and scalable solutions rather than quick fixes.

You will troubleshoot across Windows and macOS, manage Intune/Jamf/NinjaOne/SCCM, and automate with PowerShell while collaborating with Service Desk, Security, and Infra teams.