Endpoint Engineer 1

F.N.B. Corporation; Pittsburgh (Allegheny County); On-site; USD 60,000 - 85,000; Full time

Job summary

F.N.B. Corporation is seeking an Endpoint Engineer 1 to design and implement endpoint solutions, collaborate across IT, Information Security and business teams, and drive improvements in end user experience.

You will handle 3rd-tier escalation for OS and hardware issues, serve as SME for the endpoint stack, and assist with patching and deployment while scripting with batch and PowerShell. The role requires a BA/BS and about 1 year of related experience, with strong communication, project

Qualifications

• BA or BS degree required.
• 1 year of related experience required.
• Excellent communication and customer service skills.
• Strong project management and organizational abilities.
• Experience with enterprise Microsoft user and endpoint management technologies.
• Familiarity with desktop virtualization technologies.
• Valid driver\'s license.

Responsibilities

• Contribute to design and implementation of endpoint solutions; collaborate with IT, Information Security and business teams to identify improvements in end user experience.
• 3rd tier escalation for desktop OS and hardware issues; collaborate with other resources to resolve.
• Serve as subject matter expert on FNB's endpoint environment; attend planning/status meetings to advise on proper utilization of endpoint technology.
• Maintain endpoint environment, including patching, and application packaging/deployment; scripting with batch and PowerShell; deep understanding of Windows OS and networks.
• Report status of ongoing implementations to IT management and project managers, including risk assessment based on timing, criticality and end user impact.
• Perform other related duties and projects as assigned; participate in risk management as required by company program.

Skills

Communication skills

Customer service

Project management

Organizational skills

MS Excel (basic)

Detail-oriented

Bachelor's degree or equivalent

Endpoint management technologies

Desktop virtualization

Education

BA or BS

Tools

Microsoft Endpoint Manager

Desktop virtualization

Job description

Join our team. Make a difference - for us and for your future.

Primary Office Location:
4140 East State Street. Hermitage, Pennsylvania. 16148.

Position Title: Endpoint Engineer 1

Business Unit: Technology

Reports to: Supervisor of Endpoint Engineering

Position Overview

This position is primarily responsible for the proposal and design of solutions that support FNB's endpoint environment. Recommendation and evaluation of improvements to technologies and procedures involved in the deployment and maintenance of endpoints, printers, and applications are critical to continuous improvement of FNB's end user experience. The endpoint engineer works with the IT, Information Security, and business teams to ensure this happens. This position has substantial impact on the corporation.

Primary Responsibilities

• Contribute to design and implementation of endpoint solutions. Collaborate with other members of IT, Information Security, and business teams to identify and characterize areas for improvement in end user experience. Propose wholistic, scalable solutions taking all factors and potential impacts into account.
• 3rd tier of escalation for desktop OS and hardware related issues. Expected to collaborate with other technical resources, internal or external, and elevate to other team members as needed for resolution.
• Serving as subject matter expert on FNB's endpoint environment as required by other technical teams, lines of business, and vendors. Attend project planning and status meetings to advise on proper utilization of all parts of the endpoint technology stack to ensure projects are completed successfully and in a timely manner.
• Maintenance of endpoint environment, including patching, as well as application packaging and deployment. Proficiency with scripting in batch and PowerShell, an in-depth understanding of Windows operating systems and networks, and the ability to research, develop, and test complex solutions independently.
• Reporting status of ongoing implementations to IT management and project managers, including risk assessment based on timeline impact, criticality, and scope of end user impact.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required

BA or BS

Minimum # of Years of Job Related Experience Required

1

Skills Required

• Excellent communication skills, both written and verbal
• Excellent customer service skills
• Excellent project management skills
• Excellent organizational, analytical and interpersonal skills
• MS Excel - Basic Level
• Detail-oriented
• Bachelors degree or a combination of education and equivalent experience may be considered
• Experience with enterprise Microsoft user and endpoint management technologies
• Familiarity with desktop virtualization technologies

Licensures/Certifications Required

Valid Drivers License

Physical Requirements Or Work Conditions Beyond Traditional Office Work

• Heavy Lifting over 45 lbs
• Frequent kneeling/crawling/stooping
• Frequent driving (car, van, truck)

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.