Endpoint Deployment Specialist II: Imaging & Setup

Insight Global; Burien (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Insight Global is seeking Level 2 Deployment Technicians to support a large-scale endpoint modernization initiative. Responsibilities include imaging, installation, troubleshooting, and user validation for ~4,000 devices across Oregon.

You will ensure devices are operational, properly configured, and tracked throughout deployment, while providing excellent customer service to end-users. This high-volume, hands-on role requires strong technical skills, efficiency, and the ability to work

Qualifications

• 3+ years’ experience as PC/computer technician or similar role.
• Experience with LAN/WAN networks troubleshooting.
• Thorough knowledge of computer systems and IT components.
• Experience working in an enterprise IT environment.
• Experience in remote PC troubleshooting.
• Good knowledge of internet security and data privacy principles.
• Printer support experience.
• Excellent troubleshooting skills.
• Excellent communication abilities and customer service skills.
• Exceptional organizing and time-management skills.
• Experience working in a healthcare environment.
• Relevant certifications (e.g. CompTIA A+) will be an advantage.

Responsibilities

• Perform device swaps and full replacement workflows for desktops and laptops across assigned sites.
• Execute device imaging and configuration (Windows 11 upgrades and Windows 10 for exception devices).
• Set up workstations, including cable management, peripherals, and physical installation.
• Conduct functional testing and end-user validation to ensure devices are fully operational prior to handoff.
• Provide onsite and remote troubleshooting support for hardware, software, and network connectivity issues.
• Support printer and peripheral setup and troubleshooting as part of workstation deployment.
• Maintain accurate asset tracking and inventory updates throughout deployment lifecycle, including system updates and replacement mapping.
• Document deployment activities, issues, and resolutions in appropriate tracking systems.
• Ensure adherence to deployment schedules, quality standards, and asset management processes.
• Deliver strong customer service and communication to end-users during device transitions.

Education

BSc/BA in Computer Science or related field

Job description

Insight Global is seeking Level 2 Deployment Technicians to support a large-scale endpoint modernization initiative. Responsibilities include imaging, installation, troubleshooting, and user validation for ~4,000 devices across Oregon.

You will ensure devices are operational, properly configured, and tracked throughout deployment, while providing excellent customer service to end-users. This high-volume, hands-on role requires strong technical skills, efficiency, and the ability to work