Endpoint Computing Lead & Help Desk

New England Conservatory Of Music; Boston (MA); On-site; USD 78,000 - 95,000; Full time

Job summary

New England Conservatory is seeking a Computing Support Administrator in Boston to lead endpoint computing and end-user technology services. You will manage NEC-managed devices, deploy software, ensure security, and deliver effective Help Desk support to faculty, staff, and students.

You will supervise Help Desk student employees, coordinate service workflows, and lead technology projects in collaboration with ITS staff.

Qualifications

• 5+ years in computing support, endpoint computing, or related end-user tech services.
• Strong experience in Windows and macOS device config, deployment, and lifecycle management.
• Experience administering endpoint management and software deployment platforms (e.g., JAMF, Intune, SCCM).
• Scripting/automation knowledge (PowerShell, Bash, Python).
• Experience with SaaS apps and end-user tech services.
• Ability to lead technical projects and coordinate multiple stakeholders.
• Strong customer service, communication, documentation, and problem-solving skills.

Responsibilities

• Provide leadership for endpoint computing, Help Desk, and end-user tech services.
• Coordinate day-to-day Help Desk operations with faculty, staff, and students.
• Recruit, train, schedule, and oversee Help Desk student employees.
• Offer escalation support to the Computing Support Specialist and student staff.
• Oversee endpoint management, deployment, security, inventory, and lifecycle processes.
• Improve service workflows, documentation, and service metrics.
• Administer user accounts and access across NEC systems.
• Lead projects, vendor coordination, and service improvements.
• Support data maintenance and routine reporting with business systems staff.
• Assist with business continuity and off-hours support as needed.

Skills

Endpoint computing

Windows

macOS

PowerShell

Bash

Python

SaaS apps

Project leadership

Customer service

Tools

JAMF

Intune/SCCM

Job description

New England Conservatory is seeking a Computing Support Administrator in Boston to lead endpoint computing and end-user technology services. You will manage NEC-managed devices, deploy software, ensure security, and deliver effective Help Desk support to faculty, staff, and students.

You will supervise Help Desk student employees, coordinate service workflows, and lead technology projects in collaboration with ITS staff.