Endoscopy Front Desk Specialist - Patient Concierge

United Digestive; Suwanee (GA); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

United Digestive in Johns Creek/Suwanee, GA is seeking a full-time front desk/administrative assistant for an endoscopy center. Responsibilities include patient check-in, revenue-related tasks, updating patient records in Centricity, and coordinating with nurses to ensure a smooth patient flow.

The role requires a high school diploma or equivalent, ability to follow policy, and effective communication with patients, families, and staff.

Qualifications

• High school graduate or the equivalent or MA, certificate.
• Able to follow written and verbal direction involving policy and procedure pertinent to patient care.
• Should possess a willingness to expand range of skills to include minor procedures and data entry.
• Communicate effectively with patient, family, and professional staff.

Responsibilities

• Meet and greet, ensure nurses are aware that the patient is in the waiting area or needs assistance.
• Handle patient and visitor concerns courteously and relay information to the appropriate person.
• Maintain a pleasant environment by restocking supplies, maintaining equipment, and keeping area neat.
• Answer telephone and communicate messages to the appropriate party.
• Assist with admission and discharge procedures as directed.
• Make pre-procedure calls.
• Initiate the medical record for all admissions.
• Update patient and insurance information as necessary.
• Assist in retrieval of necessary patient information, equipment, and supplies.
• Ensure documents to referring physicians are sent out.
• Cross-train to perform other tasks in the endoscopy center

Skills

Communication skills

Education

High school graduate or equivalent

Job description

United Digestive in Johns Creek/Suwanee, GA is seeking a full-time front desk/administrative assistant for an endoscopy center. Responsibilities include patient check-in, revenue-related tasks, updating patient records in Centricity, and coordinating with nurses to ensure a smooth patient flow.

The role requires a high school diploma or equivalent, ability to follow policy, and effective communication with patients, families, and staff.