Network Administrator (Regional Field Tech) / 60013175

State of South Carolina; Kershaw (SC); On-site; USD 59,000 - 82,000; Full time

Job summary

State of South Carolina, Florence County, seeks a Regional Field Tech to join the Bureau of Information Technology Services. The role covers a designated region (Kershaw, Fairfield, Lee, Chesterfield, and Darlington) focusing on tier 1–3 hardware and software support, routine service tickets, and coordination with IT staff.

This is an in-office position based in Kershaw County. You will work under the IT Field Office Support Manager, perform hardware and software upgrades, assist with network

Qualifications

• Bachelor’s degree in information technology systems, computer science, or a related field.
• Equivalent combination of education and experience may be considered with prior State Human Resources approval.
• Requires holder to drive routinely.

Responsibilities

• Provide tier 1–3 hardware and software support for Agency equipment to ensure proper operating environment.
• Assist IT Technician II with resolving hardware and software issues and cover during absences.
• Perform hardware and software upgrades and install new products; assist management with IT growth decisions.
• Participate in IT Services meetings and assist Networking with process improvement and documentation.
• Keep records of site visits, mileage, and maintenance; submit reports promptly.
• Additional duties as required.

Skills

Communication

Information systems

Data analysis

Team communication

Education

Bachelor's degree in information technology systems, computer science, or a related field

Job description

Job Responsibilities

The Agency's mission is to be boldly innovative in improving the health and quality of life for South Carolinians.

This is position is located in Bureau of Information Technology Services, Florence County.

This is an in-office role and not a telecommute or remote position.

Are you the One? We are looking for a Regional Field Tech who will, under the guidance and direction of the IT Field Office Support Manager, the employee acts as a tier 1 - 3 technician. In addition to working regularly with routine service tickets, the employee will assume responsibility for the difficult, and problematic trouble shooting situations, as well as the normal, and routine network administration functions. The employee will be responsible for a specific region in the state of South Carolina, and the service calls that are associated with that area, while also assisting other Field Technicians in other areas. Employee may be asked to help out on the Help Desk working tickets and answering phone calls when not busy. Counties covered by this position: Kershaw, Fairfield, Lee, Chesterfield, and Darlington. Position will be based in Kershaw County.

• Effectively build working relationships with area managers, area administrators and staff in supported areas to gain accountability and reliability in communicating IT related information and assuring problems are addressed and resolved in a timely manner. Provide tier 1 to 3 level support by to Agency equipment to ensure a proper operating environment and provide user(s) hardware and software support.
• Assists IT Technician II with resolving various hardware, and software trouble shooting issues, especially when it is above the tier 1 or 2 level. Provide coverage for IT Tech II during their absence.
• Performs any hardware, and software upgrades to Agency equipment, and installs new, and enhanced products. Assist agency management in making short and long-term decisions regarding information technology growth, and development.
• Participate in meetings to effectively communicate information within all areas of IT Services. Assist Networking and Administrators in process improvement, knowledge sharing and procedure documentation.
• Keep records, logs and reports of site visits made, gas receipts, mileage, maintenance, etc. and submit these reports to appropriate personnel in a timely manner.
• Additional duties as required.

Benefits

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Minimum And Additional Requirements

A bachelor’s degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area.

An equivalent combination of education and experience may be considered with prior State Human Resources approval.

Additional Requirements

• Requires holder to drive routinely.
• Sitting or standing for long periods of time.
• Lifting requirements: 40 lbs.
• A valid driver's license is required.
• In-office Role

Preferred Qualifications

• Knowledge of communication, or information systems.
• Knowledge of various software, and hardware infrastructure and their uses. Knowledge of computer system analysis, design, testing, debugging and maintenance.
• Ability to analyze data and provide solutions to complex problems.
• Ability to communicate effectively.

Additional Comments

Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

This position has a salary of $58,854-$82,416.