End-User Tech Services Manager - Higher Education

Saint Louis University; United States; On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Retirement plan with match

Paid time off and holidays

Tuition remission for dependents

Job summary

Saint Louis University is seeking an End User Support Manager to lead the day‑to‑day operations of Academic Technology Commons, Library Technology Services, and Media Services on the university's 100% on‑site campus. You will mentor staff, coordinate student teams, and drive service excellence across learning spaces and media environments.

You will collaborate with faculty and leadership to ensure reliable technology for teaching, research, and events, while balancing staffing and budgets and

Qualifications

• High school diploma required.
• Five years of progressively responsible experience in end‑user support or technology services.
• Experience supervising professional staff and/or student employees.

Responsibilities

• Manage day‑to‑day operations of Academic Technology Commons, Library Technology Services, and Media Services.
• Lead and develop staff and student workers to deliver excellent service.
• Oversee printing, media equipment lending, and learning space tech support.
• Coordinate technology support for events and academic activities requiring media services.
• Establish standards, training materials, and service metrics across services.

Skills

Customer service leadership

Staff supervision

Technology support

AV equipment knowledge

Printer & 3D printing

Networking basics

Windows & MacOS

Mobile device support

Education

Bachelor's degree in Information Technology

Tools

Remote management tools

Printer management systems

Digital signage platforms

Video editing systems

Recording studios equipment

Networking tools

Job description

Saint Louis University is seeking an End User Support Manager to lead the day‑to‑day operations of Academic Technology Commons, Library Technology Services, and Media Services on the university's 100% on‑site campus. You will mentor staff, coordinate student teams, and drive service excellence across learning spaces and media environments.

You will collaborate with faculty and leadership to ensure reliable technology for teaching, research, and events, while balancing staffing and budgets and