Head of Academic Tech & End-User Support

Saint Louis University; St. Louis (MO); On-site; USD 85,000 - 125,000; Full time

Job summary

Saint Louis University is seeking an End User Support Manager to lead and develop technology services across library and academic spaces. You will manage staff and student employees, improve service delivery, and align operations with university priorities.

You will oversee printing, AV, 3D printing, and media support for classrooms, events, and labs, while coordinating with academic departments and leadership to ensure reliable technology resources.

Qualifications

• Must have a degree and substantial experience in leading technology service teams in higher education or similar environment.
• Experience managing library technology, media services, or academic spaces and supporting student workers.
• Strong understanding of customer service in student-facing settings and ability to balance staff workloads.

Responsibilities

• Oversee ATC, Library Technology Services, and Media Services day-to-day operations and staff.
• Develop service delivery processes, metrics, and documentation.
• Coordinate technology support for events, classrooms, and academic spaces; manage equipment inventories and budgets.

Skills

Customer service

Staff management

Project management

Technical leadership

Windows/Mac/Linux

Networking basics

Education

Associate's degree

Tools

AV equipment

3D printing systems

Job description

Saint Louis University is seeking an End User Support Manager to lead and develop technology services across library and academic spaces. You will manage staff and student employees, improve service delivery, and align operations with university priorities.

You will oversee printing, AV, 3D printing, and media support for classrooms, events, and labs, while coordinating with academic departments and leadership to ensure reliable technology resources.