Platform Engineer III - End User Technology

Ahold Delhaize USA; Salisbury (NC); Hybrid; USD 125,040 - 187,560; Full time

Job summary

Ahold Delhaize USA in Salisbury, NC is seeking a Platform Engineer III - End User Technology to design, install, configure and support end-user compute and mobility across the enterprise.

The role focuses on MS Intune, Autopilot, Azure Virtual Desktop and works with EUT Architecture and Support Delivery to drive continual service improvement. Hybrid schedule includes 3 days in-person and 2 remote days.

Qualifications

• B.S. in Computer Science, Information Technology, Engineering or related field or equivalent job experience.
• 3-5 years extensive technical experience with endpoint management systems (e.g., MS Intune, Microsoft Endpoint Manager, Admin Portal).
• 5+ years End User Computer & Mobile Technology support experience in a distributed enterprise.
• Experience designing and implementing End User Compute and Mobility solutions with strong documentation.
• Ability to communicate clearly in written and verbal form and manage priorities.

Responsibilities

• Provide 3rd level technical support and end-user compute & mobility solutions across corporate and retail locations.
• Collaborate with EUT Architecture and Support Delivery to drive service improvement via data analysis.
• Design processes for setup, patching, and support of end-user devices and management tools.
• Coordinate with supplier partners to meet contractual service targets.
• Test new and existing products and ensure alignment with security and compliance standards.

Skills

Endpoint management

End User Computing

Communication skills

Education

Bachelor's degree in CS/IT/Engineering or related field

Tools

MS Intune

Microsoft Endpoint Manager

Admin Portal

Azure Virtual Desktop

Job description

Category/Area of Expertise: IT & Technology

Job Requisition: 536080

Address: USA-NC-Salisbury-2110 Executive Drive

Store Code: Infrastructure - End User (5118605)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose:

The Platform Engineer III - End User Technology role will provide expertise in technical products and services that support associate technology needs in the workplace. Designing setup, installation, currency, and support flows for all technology in the end user space. They are expected to work in a fast-paced and challenging environment leveraging forward-thinking technical engineering expertise across end user computing and mobility technologies in support of our brands.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations includes Salisbury, NC, Quincy, MA and Chicago, IL.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities:

• Provide 3 rd Level technical support, setup and installation of End User Compute & Mobility Technology solutions across the corporate and retail landscape.
• Assist End User Technology team in testing new and existing products and services that support end user productivity across ADUSA. Microsoft Intune, Autopilot, Azure Virtual Desktop, and end point management tools are included in this scope.
• Accountable for designing the processes around setup, installation, patching, and support of end user compute and mobility devices and management solutions across corporate and retail locations.
• Ability to communicate clearly written or verbal regarding incident, project or status updates.
• Maintains a high level of individual contribution, professional growth, and ability to function effectively independently and work well within a team.
• Work closely with EUT Architecture and Support Delivery partners to ensure EUTO solutions are working as designed and driving continual service improvement via data analysis and technical solutioning.
• Collaborate and drive the performance of supplier partners to ensure delivery of contractual service targets.
  
  

Qualifications:

• B.S. in Computer Science, Information Technology, Engineering or related field or equivalent job experience.
• 3-5 years extensive technical experience with endpoint management systems (e.g., MS Intune, Microsoft Endpoint Manager, Admin Portal).
• 5+ Years End User Computer & Mobile Technology support experience (Design/Installation/Configuration/Support).
• Demonstrated experience with managing/deploying and supporting End User Computer and Mobility Technology in a widely distributed enterprise environment.
• Ability to develop detailed solution designs and implementation documentation.
• Extensive experience troubleshooting and resolving issues with End User Technology systems.
• Ability to manage own work time and priorities in accordance with aggressive timelines and budgets.
• Demonstrated experience working with multiple support partners and external teams to deliver solutions.
• Proven record of cultivating strong internal and external relationships that help drive successful intercompany initiatives.
• Deliver above-board customer service with a positive attitude!
  
  

Preferred Qualifications:

• Strong leadership and communications skills.
• Agile Product Management Methodologies.
• Azure/Intune experience for end user device management.
• Experience with Zebra hardware solutions, HP, Microsoft and Apple devices, Mobile Device Management platforms.
  
  

#DICEJobs

Salary Range: $125,040 - $187,560

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.