End-User Support Technician

Support Services Group; Waco (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated End-User Support Tech to join their dynamic team in Waco, TX. This full-time role offers the opportunity to provide essential technical support, troubleshoot hardware and software issues, and enhance the IT experience for employees. With a commitment to exceptional customer service and innovative solutions, this role is perfect for those looking to grow their career in a fast-paced environment. Join a company that values your skills and offers a pathway to professional development in the thriving outsourcing and offshoring sector.

Qualifications

• Experience in providing technical support and troubleshooting hardware and software issues.
• Knowledge of ITIL practices and ticketing systems.

Responsibilities

• Provide technical support to end-users and troubleshoot hardware and software issues.
• Ensure a seamless IT experience for all employees on-site.

Skills

Technical Support

Troubleshooting Hardware

Troubleshooting Software

Communication Skills

Customer Service Skills

Remote Support Tools

ITIL Practices

Education

Associate Degree in Information Technology

Bachelor's Degree in Information Technology

Field Experience

Tools

Ticketing Systems

Job description

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Company Description

Support Services Group (SSG) is a leading provider of high-touch, outsourced engagement center services that help businesses accelerate growth and earn customers for life. With over 25 years of experience, SSG specializes in back-office support, tech support, business intelligence, and more across industries like retail, travel, healthcare, and financial services. The company is committed to delivering exceptional customer experiences through tailored solutions and cutting-edge technology.

Role Description

This is a full-time End-User Support Tech role located in Waco, TX. As an End-User Support Tech at SSG, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring a seamless IT experience for all employees on-site.

Qualifications

• Experience in providing technical support and troubleshooting hardware and software issues
• Knowledge of ITIL practices and ticketing systems
• Strong communication and customer service skills
• Ability to work effectively in a fast-paced environment
• Experience with remote support tools and software deployment
• Associate or Bachelor's degree in Information Technology or time in the field expereince

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Outsourcing and Offshoring Consulting

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