End User Support Specialist

DK Consulting; Crownsville (MD); On-site; USD 65,000 - 85,000; Full time

Job summary

DK Consulting is seeking an End User Support Specialist to support the DoIT GIS program at 100 Community Pl, Crownsville, MD. The role focuses on onboarding/offboarding, IAM security, and daily access monitoring to ensure compliant IT system usage.

The position requires a bachelor’s degree in a technical field and at least three years of related experience. Attendance is 100% onsite with in-person interview mode.

Qualifications

• Bachelor’s degree in a technical or related field is required.
• Minimum of 3 years of related experience in a similar role.

Responsibilities

• Process security forms for DoIT applications and review daily reports within State operating mandates.
• Onboarding & Offboarding requests for ADPICS, FMIS & RSTARS.
• Maintaining Mainframe Security; Global Security Table; ADPICS Security Table; FMIS Security Screens; RSTARS Security Table.
• Reviewing daily access & activity reports for issues.
• Generate, review, and analyze reports regarding access rights to IT systems on established schedules; follow procedures to identify and resolve access-related issues.
• Onboarding & Offboarding of BAS Application Accounts.
• Initiate, escalation, and track efforts to resolve IAM related technical issues following incident and problem management procedures.
• Identify and document IT systems and data owners; recommend procedures for managing access within IAM.
• Assist in preparing and presenting training on IAM topics or procedures for customers and team members.
• Other duties as assigned

Education

Bachelor’s degree from an accredited college or university with a major in computer science, information systems, engineering, business, or a related scientific or technical discipline

Three (3) years of equivalent experience in a related field

Job description

Position: End User Support Specialist

DK Consulting Overview: Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting, LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one ‘critical resource’ to assuming responsibility for an entire IT project.

The client is seeking a qualified GIS Programmer/Systems Analyst to perform application development and support activities supporting the Office of Information Technology’s GIS Program. The resource will assist in the development and maintenance of ArcGIS Server applications, GIS application upgrades, and support of the ArcGIS Server environment, along with working with ArcGIS Web AppBuilder and interfacing with CityWorks.

Client: Department of Information Technology (DoIT)

Work Location: 100 Community Pl, Crownsville, MD 21032. 100% onsite.

Interview Mode: In person

Responsibilities:

• Process security forms for DoIT applications and review daily reports within State operating mandates. This includes:
  • Onboarding & Offboarding requests for ADPICS, FMIS & RSTARS
  • Maintaining Mainframe Security
  • Global Security Table
  • ADPICS Security Table
  • FMIS Security Screens
  • RSTARS Security Table
• Reviewing daily access & activity reports for issues
• Generate, review, and analyze reports regarding access rights to IT systems on established schedules, and follow documented procedures to identify and resolve potential access related security issues
• Onboarding & Offboarding of BAS Application Accounts
• Initiate, escalation, and track efforts to resolve IAM related technical issues following established incident and problem management procedures
• Identify and document IT systems and data owners, and recommend new or modified procedures for incorporating the management of access to those systems into IAM unit area of responsibility
• Assist in preparing and presenting training on IAM topics or procedures for customers, IAM team members, and other audiences, and attend required IAM training sessions
• Other duties as assigned

Required Skills:

• Bachelor’s degree from an accredited college or university with a major in computer science, information systems, engineering, business, or a related scientific or technical discipline
• Three (3) years of equivalent experience in a related field.

*U.S. Citizen*