End User Support Internship

C Spire; Ridgeland, Northern (MS, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Tuition Assistance

Wireless Service & Device

Job summary

C Spire in Ridgeland, MS is seeking an End User Support Intern to gain hands-on IT experience. You will provide front-line support for internal systems, assist with troubleshooting hardware, software, and network issues, and work on-site at the corporate office or remotely as needed during the summer 2026 internship.

You’ll interface with IT staff, handle help desk requests, manage equipment inventory, and participate in upgrades and repairs.

Qualifications

• Active enrollment in an accredited college or university as a junior, senior, or graduate student (in good standing).
• Pursuing a degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, Information Systems, or related field.
• Skills or strong interest in troubleshooting hardware, software, networks, and front-line technical issues.
• Successful completion of at least 12 credit hours in computer technology or math-related coursework.
• Excellent verbal and written communication skills.
• Must be at least 18 years of age.

Responsibilities

• Gain familiarity with the company environment and troubleshoot and resolve requests concerning hardware and software utilizing remote management tools with minimal supervision.
• Interface and coordinate with IT personnel, internal customers, and vendors to facilitate troubleshooting.
• Assist with PC requisitions, equipment inventory, and equipment repair processes.
• Provide timely solutions to Help Desk requests and escalate issues as necessary.
• Assist with additional assignments as requested by management.

Skills

Troubleshooting hardware

Troubleshooting software

Networking basics

Communication skills

Education

Information Technology or related field

Tools

Remote management tools

Help desk ticketing systems

Job description

**Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.****Summary:**“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives. It’s a challenging goal, but we have a winning team that is looking to grow. As an End User Support Intern, you will assist the IT department by serving as front-line support for internal systems. You will provide on-site and remote troubleshooting and technical support, including network connectivity, PC hardware, software, peripheral configuration, and applications for all areas of the company—including Corporate Offices, Support Operations, and Retail Stores. This position is for a Summer Internship in 2026, located at our Corporate office in Ridgeland, MS.**Responsibilities:****What You Will Do** In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.• Gain familiarity with the company environment and troubleshoot and resolve requests concerning hardware and software utilizing remote management tools with minimal supervision. • Interface and coordinate with IT personnel, internal customers, and vendors to facilitate troubleshooting. • Assist with PC requisitions, equipment inventory, and equipment repair processes. • Provide timely solutions to Help Desk requests and escalate issues as necessary. • Assist with additional assignments as requested by management.This position is an exceptional introduction to IT support, as it offers hands-on experience with technical troubleshooting and exposure to multiple areas of C Spire’s IT operations.**Qualifications:****What You Will Bring** As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external client experience. To support our IT team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.In addition to that, we require: • Active enrollment in an accredited college or university as a junior, senior, or graduate student (in good standing). • Pursuing a degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, Information Systems, or related field. • Skills or strong interest in troubleshooting hardware, software, networks, and front-line technical issues. • Successful completion of at least 12 credit hours in computer technology or math-related coursework. • Excellent verbal and written communication skills. • Must be at least 18 years of age.We will give special consideration to candidates who have: • Previous internship or project-based experience in IT support. • Familiarity with remote troubleshooting and help desk ticketing systems. • Demonstrated ability to work independently in a fast-paced environment.**What You Will Gain** A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. **For our full-time employees we offer:** • Competitive Compensation Package • Blue Cross Blue Shield Health Insurance • Tuition Assistance Programs • Complimentary Wireless Service & Device\\* • 401k Match • Teladoc Telemedicine • WellBeacon Wellness Program • Paid Talent Referral Opportunities • Tailored learning paths for every position**Physical Requirements and Working Conditions** Interns must be able to adapt and perform in a rapidly changing work environment. Must be able to sit for long periods of time and use a computer keyboard and/or mouse while viewing a computer screen.*If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.*