End User Support Engineer - Master Desktops & MS 365

Aqueduct Technologies, Inc.; Canton (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Aqueduct Technologies is seeking an End User Support Engineer to join our Managed Services team. This role focuses on delivering high-quality technical support and customer service for end-user devices and applications within the Microsoft ecosystem.

You will handle complex issues, maintain documentation, and participate in deployment of new technologies, while collaborating with engineers and other departments to improve processes and support delivery.

Qualifications

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2 - 3+ years of experience providing end-user or desktop support preferably within an MSP environment.
• Strong troubleshooting skills for Windows and macOS, Microsoft 365, and endpoint management tools.
• Excellent written and verbal communication skills and ability to manage multiple priorities.
• Experience with ITSM tools, remote management, and automation platforms.
• Knowledge of Microsoft Intune, Azure AD, Conditional Access, Autopilot, and BitLocker configuration and troubleshooting.

Responsibilities

• Act as escalation point for complex end-user issues across multiple environments.
• Provide expert-level support for desktops, laptops, mobile devices, applications, and collaboration platforms.
• Troubleshoot identity, access, and security issues within Microsoft 365 and related ecosystems.
• Maintain detailed ticket documentation and timely communication with end users.
• Lead or assist in deployment of new end-user technologies and projects.
• Manage and support modern endpoint deployments using Microsoft Intune.

Skills

Windows/macOS

Microsoft 365

Endpoint management

ITSM tools

Azure AD/Intune

Communication

Multitasking

PowerShell

Security/compliance

Education

Associate or Bachelor’s degree in IT/CS

Tools

Intune (Endpoint Manager)

Azure AD

Autopilot

BitLocker

ITSM tools

Remote management

Automation platforms

Job description

Aqueduct Technologies is seeking an End User Support Engineer to join our Managed Services team. This role focuses on delivering high-quality technical support and customer service for end-user devices and applications within the Microsoft ecosystem.

You will handle complex issues, maintain documentation, and participate in deployment of new technologies, while collaborating with engineers and other departments to improve processes and support delivery.