End User Support Engineer

The-Voleon-Group; Berkeley (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

20 days of paid time off

Daily catered lunches

401(k) plan with company match

Job summary

The Voleon Group in Berkeley, California, is seeking an End User Support Engineer to provide hands-on technical support across the organization. This role involves troubleshooting macOS and iOS endpoint issues, managing user accounts, and ensuring a smooth technology experience for teams involved in software engineering and financial operations. Candidates should have 2+ years in IT support, excellent communication skills, and a proactive mindset. A competitive benefits package and a modern office environment are offered.

Qualifications

• 2+ years in IT support, desktop support, or help desk roles.
• Experience supporting macOS and iOS in corporate environments.
• Excellent customer service and communication skills.

Responsibilities

• Serve as first point of contact for technical issues via multiple channels.
• Troubleshoot and resolve endpoint issues, focusing on macOS.
• Maintain conference room systems and help with meeting issues.

Skills

Customer service

macOS support

Troubleshooting

Multitasking

Collaboration tools support

Tools

Jira

Zoom

Microsoft 365

Slack

Job description

The listed base salary range for this position is based upon the location(s) of this posting. Individual salaries are determined through a variety of factors, including, but not limited to, education, experience, knowledge, skills, and geography. Base salary does not include other forms of total compensation such as bonus compensation and other benefits.

Our benefits package includes medical, dental, and vision coverage, life and AD&D insurance, 20 days of paid time off, 9 sick days, and a 401(k) plan with a company match.

Voleon is a technology company that applies state‑of‑the‑art AI and machine learning techniques to real‑world problems in finance. For nearly two decades, we have led our industry and worked at the frontier of applying AI/ML to investment management. We have become a multibillion‑dollar asset manager, and we have ambitious goals for the future.

Your colleagues will include internationally recognized experts in artificial intelligence and machine learning research as well as highly experienced finance and technology professionals. The people who shape our company come from other backgrounds, including concert music performances, humanitarian aid, opera singing, sports writing, and BMX racing. You will be part of a team that loves to succeed together.

In addition to our enriching and collegial working environment, we offer highly competitive compensation and benefits packages, technology talks by our experts, a beautiful modern office, daily catered lunches, and more.

Voleon is looking for an End User Support Engineer to join our Corporate IT Services (Corp‑ITS) team and serve as the primary technical resource for employees across the organization. This position emphasizes hands‑on user support, troubleshooting, and operational excellence, while maintaining a customer‑first approach to IT service delivery.

In this role, you will be the first point of contact for technical issues, directly supporting the firm's software engineering, quantitative research, and financial operations teams. You will resolve user issues efficiently, maintain critical office technology systems, and collaborate with Systems Administrators and Engineering to ensure a seamless technology experience in a fast‑paced, high‑performance environment.

Responsibilities

Serve as first point of contact for technical issues via help desk, chat, email, and in-person. Manage tickets in the internal ticketing system with accurate documentation.

Troubleshoot and resolve endpoint issues (macOS) including hardware, software, connectivity, and user accounts.

Provision and configure endpoints across macOS environments. Handle device enrollment, software installation, and security policies.

Administer collaboration tools (Microsoft 365, Slack, Zoom) for day‑to‑day user support, password resets, and license management.

Handle onboarding and off‑boarding including device setup, account provisioning, access control, and equipment retrieval.

Maintain conference room systems (Zoom Rooms, AV equipment) and respond to meeting issues.

Support IT projects including OS upgrades, software rollouts, and other user‑facing improvements.

Create and maintain knowledge base articles and troubleshooting guides.

Requirements

2+ years in IT support, desktop support, or help desk roles.

Proven experience supporting macOS and iOS in corporate environments.

Working knowledge of Microsoft 365 and collaboration platforms (Slack, Zoom, Atlassian, etc.).

Experience with ticketing systems and ITSM platforms (Jira, Zendesk, ServiceNow, etc.).

Hands‑on experience with conference room technology (Zoom Rooms, AV systems).

Excellent customer service and communication skills. Patient, detail‑oriented, and able to explain technical issues clearly.

Strong multitasking and prioritization skills in fast‑paced environments.

Creative and analytical thinker with a proactive, solution‑focused mindset.

Preferred Qualifications

Exposure to endpoint management platforms (Jamf Pro, Intune).

Basic networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi, VPN) and directory services (Active Directory, Entra ID, LDAP).

Experience in financial services or regulated industries.

Friends of Voleon Candidate Referral Program

If you have a great candidate in mind for this role and would like to have the potential to earn $7,500 if your referred candidate is successfully hired and employed by The Voleon Group, please use this form to submit your referral. For more details regarding eligibility, terms and conditions please make sure to review the Voleon Referral Bonus Program.

Equal Opportunity Employer

The Voleon Group is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.