End User Support Analyst

Ultra Maritime; Wake Forest (NC); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

PTO up to 140 hours first year (work–l

8 paid holidays

401k with company match

Educational assistance program

Wellness program and incentives

Company HSA contributions

Insurance benefits start 1st of the月

Performance-based bonuses

Employee discounts

Job summary

Ultra Maritime is seeking an IT Support Analyst to deliver hands-on desk-side support at our Wake Forest, NC site with travel to Chantilly, VA. You’ll diagnose hardware, software, network, and configuration issues while providing excellent customer service.

The role requires a Bachelor’s degree (or equivalent) and 2+ years in a customer-facing IT role, with MS Windows systems, and you may need to obtain/maintain security clearance. Travel is ~25% and on-site weekend coverage may be required.

Qualifications

• Bachelor's degree (or equivalent) and 2+ years in a customer-facing IT role with Windows-based applications
• Experience in system administration and networking fault diagnostics
• MCSE or CCNA certification (Desirable)

Responsibilities

• Provide hands-on desk-side support for end-user IT issues (hardware, OS, apps)
• General networking troubleshooting (TCP/IP, DNS, DHCP)
• Mobile device support (iOS and Intune)
• Image and ship new/ replacement equipment and maintain deadlines
• Provide on-site support for network and server teams when needed
• Escalate complex issues to higher-tier support or vendors
• Maintain patch management for local site infrastructure
• Occasional on-site weekend work may be required

Skills

Customer facing IT

MS Operating Systems

Troubleshooting

Clear communication

Security clearance

Prioritization & travel planning

On-site service

Education

Bachelor's degree or equivalent

Tools

VMware/ESXi

Active Directory

Group Policy

CCNA or MCSE (Desirable)

Job description

Protecting What Matters. Powering The Future Of Naval Technology.

Your work here has global impact. From developing sonar and radar systems to advancing unmanned and undersea platforms, our technologies empower the U.S. Navy and allied forces to operate in some of the world’s most complex environments.

As the maritime and underwater battlespace evolves, we continue to push boundaries—driven by innovation, accountability, and a shared commitment to excellence.

Join us as we shape the future of naval warfare—safeguarding the seas and strengthening navies worldwide.

Nationality Requirements

Due to the nature of the programs we support, certain roles may require candidates to meet U.S. nationality requirements and be eligible to obtain a security clearance.

Position Summary

This role will be providing IT Support predominantly to our Wake Forest site (NC), with some travel (25%)to our Chantilly site (VA).

The successful applicant will enjoy varied and dynamic opportunities to demonstrate a customer-facing and customer first approach as they travel to local sites to assist and provide technical assistance, patch management and succession planning and implementation.

The analyst will diagnose and resolve a wide range of technical issues, including hardware malfunctions, software errors, network connectivity problems, and configuration issues. They may also assist internal customers with setting up new equipment, installing software, and providing basic training on how to use technology effectively.

Responsibilities

Job Description

• Provides hands‑on desk-side support for end user technical issues related to desktop/laptop hardware, operating system, and supported third party applications.
• General networking troubleshooting - TCP/IP, DNS, DHCP
• Mobile device support – iOS and Intune.
• Completes work orders such as installing equipment, connecting and moving devices, including workstations, telephony hardware, and peripherals.
• Image, prepare and ship new hire / replacement equipment ensuring deadlines are met.
• Provides hands‑on support for network and server teams when required.
• Troubleshoot and resolve technical issues or *escalate* more complex situations to the appropriate tier support teams or third-party vendors.
• Provide onsite white glove support, build robust relationships with executives, support staff, and visitors and promptly assist them with their questions, incidents, and service requests.
• Manage and implement patch management on local site infrastructure under the guidance and management of the wider IT functional teams.
• Occasional on‑site weekend presence may be required to support business requirements.

Qualifications

• Obtain/maintain security clearance at the appropriate national / regional level.
• Typically, a Bachelor's degree (or equivalent) and 2+ years of customer facing IT role with MS Operating Systems and Windows based applications
• Experience in system administration and networking fault diagnostics
• Current MCSE or equivalent certification, CCNA or networking certificate (Desirable).
• Knowledge of VMware and ESXi.
• Good knowledge of Active Directory and Group Policy
• Must have excellent customer service skills
• knowledge of Microsoft Operating systems, Windows based applications is required.
• Excellent troubleshooting skills that include application diagnostics, hardware diagnostics and operating systems are required
• Excellent communications skills, including verbal, written and interpersonal abilities
• Ability to effectively prioritize multiple competing tasks, resource planning and travel itinerary.
• May be required to maintain security clearance

Typically, a Bachelor Degree (or equivalent) and 2+ years of customer facing IT role with MS Operating Systems and Windows based applications May be required to maintain security clearance

What Ultra Maritime Offers You

• Climate controlled, well-lit and clean work environment!
• Work/life balance that includes up to 140 hours PTO for first year
• 8 Paid Holidays, with 3 floating holidays
• 401k Plan with Company Match
• Educational Assistance Program (Tuition Reimbursement)
• Wellness Program and incentives
• Company HSA contributions
• Insurance Benefits that start 1st of the month following hire
• Eligibility in Company Performance-based bonuses annually
• Additional Employee Discounts and Perks

Company-Paid Benefits

• $75 monthly student loan repayment program
• Basic Life Insurance
• Basic Accidental Death and Dismemberment (AD&D) Insurance
• Short Term Disability
• Long Term Disability
• Employee Assistance Program (EAP)

Voluntary Employee-Paid Benefits

• Medical and Prescription insurance
• Dental insurance
• Vision insurance
• Supplemental Life Insurance Plans
• Supplemental AD&D insurance for Employee and Family
• Accident Plan
• Critical Illness Plan
• Hospital Indemnity Plan
• Pet Insurance
• Identity Theft

Reasonable accommodation statement: if you need an accommodation for any part of the application process, please email [e-mail]

Equal Opportunity Employer

Ultra Maritime is an Equal Opportunity Employer. We are committed to providing a workplace that is fair, respectful, and inclusive, and we make employment decisions based on qualifications, merit, and business needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, ancestry, ethnicity, marital status, disability, genetic information, protected veteran status, citizenship status, or any other status protected by applicable federal, state, or local law.

As a U.S. defense contractor, Ultra Maritime maintains strict standards related to integrity, compliance, and security.

We operate a drug‑free workplace and, where permitted by law, may conduct pre‑employment background checks and substance‑abuse screening based on role requirements.

Company: Ultra Maritime #MAR