End User Support Administrator - (Onsite)

Collins Aerospace; Great Falls (MT); On-site; USD 68,900 - 131,100; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks vacation

401(k) matching

Tuition reimbursement

Student loan repayment program

Job summary

Collins Aerospace is seeking an End User Support Administrator for onsite 24/7 operational support at Malmstrom AFB, Great Falls, Montana. This role involves providing technical support, maintaining end-user devices, and ensuring system security through patch management.

Must have IT experience in an enterprise environment, relevant certifications, and a Top Secret security clearance. We offer extensive benefits including medical insurance, 401(k) matching, and tuition reimbursement.

Qualifications

• Experience with Microsoft Windows, server environments, and Active Directory.
• Basic understanding of network engineering fundamentals.
• Willingness to learn new technologies.

Responsibilities

• Provide Tier 1 and Tier 2 technical support.
• Assist with end-user devices maintenance.
• Perform system administration tasks.

Skills

IT experience in Enterprise environment

Working shift schedule

DoD 8570 IAT Level II certification

Active Top Secret security clearance

U.S. citizenship

Education

Degree in STEM

Tools

Microsoft Windows

Linux bash

VMware

Job description

Job Summary

End User Support Administrator – Onsite, 24/7 operational helpdesk environment located on Malmstrom AFB in Great Falls, Montana.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users in an Enterprise IT environment, including troubleshooting hardware and software issues.
• Assist with the configuration, management, and maintenance of end-user devices and applications within Linux and Microsoft environments.
• Support and utilize COTs software tools like MECM, BMC FootPrints, and other tools to manage end-user systems and resolve incidents.
• Perform system administration tasks such as user account management, password resets, permissions, certificates, and group policy updates.
• Assist in maintaining and troubleshooting virtual desktop environments using tools such as VMware, ESXi, and vSphere.
• Provide support for monthly patch management to ensure end‑user devices remain secure and up-to-date.
• Collaborate with team members to support software upgrades, tech refreshes, and system updates for end‑user environments.
• Document technical support activities and maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
• Deliver excellent customer service by effectively communicating with end users and resolving issues in a timely manner.

Qualifications You Must Have

• IT experience working in an Enterprise IT environment.
• Ability to work a shift schedule including nights, weekends, and holidays.
• DoD 8570 IAT Level II certification (Security+ or CISSP preferred) is required on day one.
• Degree in Science, Technology, Engineering, or Mathematics (STEM) and minimum 2 years of relevant experience, or an advanced degree in a related field.
• Active and transferable U.S. government‑issued Top Secret security clearance required prior to start date, with ability to obtain SCI after start.
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Experience with Microsoft Windows and server environments, including Active Directory, DNS, and Group Policy; experience with Linux bash and implementing computer security.
• Understanding of basic network engineering fundamentals such as OSI layers, IP addressing, subnetting, TCP/IP stack, VLANs, and DHCP.
• Willingness to learn new technologies and applications as required.
• TS/SCI clearance.

Benefits

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and a separate employer retirement contribution, including a lifetime income strategy option.
• Tuition reimbursement program.
• Student loan repayment program.
• Life insurance and disability coverage.
• Optional coverages including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection.
• Birth, adoption, and parental leave benefits.
• Ovia Health, fertility, and family planning benefits.
• Adoption assistance.
• Autism benefit.
• Employee assistance plan, including up to 10 free counseling sessions.
• Healthy You incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons child and elder care services.
• Teladoc Medical Experts second opinion program.
• And more!

Salary Range

$68,900 – $131,100 USD.

Equal Employment Opportunity

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.