End User Support Administrator II (Onsite)

Collins Aerospace; Great Falls (MT); On-site; USD 68,900 - 131,100; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

401(k) plan with employer matching

Tuition reimbursement

Employee Assistance Plan with free counseling

Job summary

Collins Aerospace in Great Falls, Montana, is seeking an End User Support Administrator II to provide technical support in an enterprise IT environment. Applicants must hold an active Top Secret security clearance on day one and have experience in troubleshooting hardware and software issues.

The position offers a range of benefits including medical, dental, and vision insurance, a generous 401(k) plan, and three weeks of vacation for newly hired employees. If you meet the qualifications and are eager to learn, apply now!

Qualifications

• IT experience working in an Enterprise IT environment.
• Ability to work a shift schedule including nights, weekends, and holidays.
• DoD 8570 IAT Level II certification required on day 1.
• Typically requires a degree in STEM and 2 years of relevant experience.
• Active Top Secret clearance required prior to start.
• U.S. citizenship required.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users.
• Assist with configuration and management of end-user devices.
• Document technical support activities in the ticketing system.
• Support monthly patch management to keep devices secure.
• Collaborate with team members on system updates.

Skills

IT experience in Enterprise IT environment

Shift work flexibility

DoD 8570 IAT Level II certification

Degree in STEM or relevant field

Top Secret clearance

U.S. citizenship

Education

Degree in STEM or related field

Tools

Microsoft Windows

Linux

VMware

Active Directory

Job description

Location

US-MT-GREAT FALLS-6932-CUST ~ 6932 Goddard Dr ~ GODDARD (External Site)

Job Summary

End User Support Administrator II (Onsite) at RTX (Collins Aerospace). Requires an active Top Secret security clearance with SCI eligibility on day one.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users in an Enterprise IT environment, including troubleshooting hardware and software issues.
• Assist with the configuration, management, and maintenance of end‑user devices and applications within Linux and Microsoft environments.
• Support and utilize COTs software tools such as MECM, BMC FootPrints, and other tools to manage end‑user systems and resolve incidents.
• Perform system administration tasks such as user account management, password resets, permissions, certificates, and group policy updates.
• Assist in maintaining and troubleshooting virtual desktop environments using tools such as VMware, ESXi, and VSphere.
• Provide support for monthly patch management to ensure end‑user devices remain secure and up to date.
• Collaborate with team members to support software upgrades, tech refreshes, and system updates for end‑user environments.
• Document technical support activities and maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
• Deliver excellent customer service by effectively communicating with end users and resolving issues in a timely manner.

Qualifications You Must Have

• IT experience working in an Enterprise IT environment.
• Ability to work a shift schedule that includes nights, weekends, and holidays.
• DoD 8570 IAT Level II certification (Security+ or CISSP preferred) required on day 1.
• Typically requires a degree in STEM and a minimum of 2 years of relevant experience, or an advanced degree in a related field.
• Active and transferable U.S. government issued Top Secret clearance required prior to start date, with the ability to obtain SCI after start.
• U.S. citizenship required.

Preferred Qualifications

• Experience with Microsoft Windows & Server environments, including Active Directory, DNS, and Group Policy; Linux bash; and computer security implementation.
• Understanding of basic network engineering fundamentals: OSI layers, IP addressing, sub‑netting, TCP/IP stack, VLANs, DHCP.
• Willingness to learn new technologies and applications as required.
• TS/SCI clearance.

Benefits

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan with employer matching funds and a separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, and parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan with up to 10 free counseling sessions.
• Healthy You Incentives and an overall wellness rewards program.
• Doctor on Demand and virtual doctor visits.
• Bright Horizons child and elder care services.
• Teladoc Medical Experts and a second opinion program.
• And more!

Salary Range

USD 68,900 – 131,100.

EEO Statement

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.