End User Support 1

Chipton-Ross, Inc.; Newport News (VA); Remote; USD 42,000 - 52,000; Full time

Job summary

Chipton-Ross, Inc. is seeking an End User Support 1 for a hybrid/contract opportunity in Newport News, VA. The role requires a Bachelor’s Degree or a substitute professional certification, and hands-on experience with Windows 365, Outlook, and Teams.

Responsibilities include installing, configuring, and troubleshooting desktops, workstations, and network connectivity, and supporting EB employees through the IT liaison group. Strong communication and adherence to procedures are essential.

Qualifications

• Bachelor’s Degree required (certifications can substitute)
• Windows 365, Outlook Experience, Teams
• Strong verbal communication
• Ability to follow documented procedures and processes
• Attention to detail

Responsibilities

• Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity.
• Installs, configures and troubleshoots desktop systems, workstations and network connectivity issues.
• May assign and maintain user passwords for specialized software.
• This position will be in the IT liaison support group. This group facilitates software, hardware, and access to EB systems for HII employees. The individual will also support local troubleshooting and resolution, or resolution with the EB help desk.
• Strong written and verbal communication skills, especially when working with users and other support groups (EBIT, NNSIT, EB Production Support)
• Ability to listen carefully, ask the right follow-up questions, and understand a user’s issue before taking action
• Willingness to follow documented procedures accurately and consistently
• Dependability and responsiveness during work hours, especially since much of our work is remote and timely communication through Teams, phone, or email is important.
• Strong attention to detail when handling access requests, user information, ticket updates, and distribution communications.
• Ability to manage multiple requests or issues at one time without losing accuracy or follow-through
• A proactive approach to identifying roadblocks, asking questions early, and communicating status updates.

Skills

Verbal communication

Follow procedures

Attention to detail

Education

Bachelor’s degree

Tools

Windows 365

Outlook

Teams

Teamcenter

Citrix

Job description

Chipton-Ross is seeking an End User Support 1 for a hybrid/contract opportunity in Newport News, VA.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE)

• Bachelor’s Degree and 0 years of experience. A relevant professional certification can be substituted for a Bachelor’s Degree.
• Windows 365, Outlook Experience, Teams
• Verbal Communication
• Ability to follow documented procedures and processes
• Attention to detail

POSITION RESPONSIBILITIES

• Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity.
• Installs, configures and troubleshoots desktop systems, workstations and network connectivity issues.
• May assign and maintain user passwords for specialized software.
• This position will be in the IT liaison support group. This group facilitates software, hardware, and access to EB systems for HII employees. The individual will also support local troubleshooting and resolution, or resolution with the EB help desk.
• Strong written and verbal communication skills, especially when working with users and other support groups (EBIT, NNSIT, EB Production Support)
• Ability to listen carefully, ask the right follow-up questions, and understand a user’s issue before taking action
• Willingness to follow documented procedures accurately and consistently
• Dependability and responsiveness during work hours, especially since much of our work is remote and timely communication through Teams, phone, or email is important.
• Strong attention to detail when handling access requests, user information, ticket updates, and distribution communications.
• Ability to manage multiple requests or issues at one time without losing accuracy or follow-through
• A proactive approach to identifying roadblocks, asking questions early, and communicating status updates.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE)

• Experience with access requests, ticketing systems, user support, EB/NNS processes, Teamcenter, Citrix, or program-specific knowledge would be a PLUS

REQUIRED EDUCATION

• Bachelors Degree is required.
• School must be accredited.

WORK HOURS

• 5/40 workweek. The shift for this position will be determined prior to the candidate's start. It will be between 5:30 am and 5:30 pm.
• This position will be fully remote. Period travel to NNS may be required.

ADDITIONAL

• Applicants responding to this position will be subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information.